22-08-2011 09:20 PM
24-08-2011 12:31 PM - edited 24-08-2011 12:34 PM
Many thanks for your post about the Sure Signal using up your bandwidth. I can appreciate how this would be frustrating for you.
We have a thread already in place where we are collating information about ISPs and routers. If you'd like to post the requested information in the linked thread then we can pass the information on to our support teams for further investigation.
Sure Signal uses all my broadband Post number 19 lists the information we require.
As a matter of interest, are you using any Apple equipment on your router? It's an avenue we're currently investigating
24-08-2011 12:49 PM
Thanks for your reply. I have most of the information for you however need to check the firmare version when I get home from work
Serial Number: 40112516790
ISP: Connected Communities
Router manufacturer: NetGear
Router model: WNR1000
Router firmware version: not sure will confirm later
How many devices are connected to the Sure Signal? a max of two, one (iphone4), one blackberry
Are the symptoms at all times or can you confirm they occur at certain times of the day? Happens all the time now but worse in the evening
First notice about a week ago, now having to turn off SS to use the internet.
25-08-2011 01:16 PM
Many thanks for the information.
I've now passed this on to our support team to add to our investigation.
Have you any other Apple equipment other than the iPhone?
03-01-2012 08:21 PM
Having exactly the same problem
Router manufacturer: Netgear
Router model: DG 834G
Router firmware version: V3.01.25
How many devices are connected to the Sure Signal?: One iPhone 4
Are the symptoms at all times or can you confirm they occur at certain times of the day: Constant
When did you first notice these symptoms occurring?: As soon as the Sure Signal was connected
SS connected the speedtest.net results are
Down Load: 0.43Mbps
Up Load: 0.08Mbps
Down Load: 3.48Mbps
Up Load: 0.31Mbps
05-01-2012 06:48 PM
Thanks for providing your details there.
I can see from the figures there that you are experiencing quite a difference in speeds, so I've forwarded your details on to see if we can identify what is causing this. As soon as we have any information we'll post back to let you know.
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