Sure Signal - Solid white internet & service lights, no user light

[weberkshire]

Hi all,

After much hassle trying to get my internet and service lights working (which they now do), I have no light for the users, and the numbers I have registered are seeing no discernable signal boost.

1.  How do I rectify this issue?

2.  Will the iPhones registered to Sure Signal see more signal bars when it is working or is it purely through the wifi connection on the phones?

Thanks!

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[Ben_H]

Hi weberkshire,

Thanks for posting. I'm not sure if the issue has been solved using the troubleshooter Matt supplied or if you've not had chance to post back.

If you still need support from my team, feel free to provide the details we've requested and we'll pick it up from here.

Cheers, Ben