Sure Signal - Stopped Working

[katieb123]

Hi there,

I am experiencing problems with my Sure Signal box again.

It has been working fine for the past 12 months, at least. But I returned home last week and neither of my phones can find signal.

I've reset the box many times. I believe the box was reset from your end last time which solved the problem. Could you please see if this is possible again?

Many thanks

Katie

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[Ben_H]

Hi katieb123,

Let us know if everyting is sorted now. If you still need support from my team, feel free to follow Matt's instructions above.

Cheers, Ben