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Solution
02-06-2015 08:00 PM
02-06-2015 09:26 PM
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C:\Users\dave>tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 3 ms 2 ms 1 ms dsldevice.lan [192.168.1.254]
2 35 ms 34 ms 34 ms lo0.10.central10.pcl-bng02.plus.net [195.166.130
.151]
3 36 ms 34 ms 35 ms irb.10.PCL-CR01.plus.net [84.93.249.81]
4 38 ms 36 ms 35 ms ae1.ptw-cr01.plus.net [195.166.129.0]
5 37 ms 38 ms 37 ms ldngw1.arcor-ip.net [195.66.224.209]
6 37 ms 37 ms 36 ms 85.205.0.93
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 *
03-06-2015 10:32 PM
05-06-2015 08:39 AM
Hi @daveboymcc
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
Your Sure Signal serial number:
This will mean we have all the details required to get a resolution for you.
Thanks
Ben
06-06-2015 10:03 PM
Ben, still no signal. this is abysmal. myself and my wife are with Vodafone and the sure signal box is overheating and probably at a dangerous heat??
can i get some response on this please?
speed test: download 4.86 upload 1.10
ping test: line quality b+ 50 ms jitter 17ms
ip address: 146.200.195.46
serial no: 42143915579
08-06-2015 07:02 PM
do u just forget about customers??
09-06-2015 03:36 PM
Hi @daveboymcc
That IP address isn’t showing on the whitelist.
I’ve requested this to be added. It can take around 48 hours.
After this time, please perform a factory reset:
Allow around one hour for the Sure Signal to come back online.
Thanks,
Gemma