18-01-2012 09:59 AM
My Sure Signal box has suddenly stopped working. I have checked the Eforum for ideas and the troubleshooting guide but to no avail. The Ethernet Green light is constant and the orange light is flashing. On the front only the green power light is constantly lit. Reboots etc., have not helped and I do have Internet access. My ISP is Virgin Media and the SS Box ser no. is 21222186146. Please help urgently. Regards Alastair
20-01-2012 09:30 AM
This usually suggests a failure to connect to the internet, but the lights you describe on the back of the Sure Signal show that the connection is reaching the box.
I have looked at our system and it shows a connection to the network last night, so can you advise if this has been resolved for you since you posted?
If not, from the troubleshooter, can you confirm you've tried these few steps for me?
Reboot your Router / Modem
Turn off your Router or Modem at the wall for 10 seconds, then turn it back on. Wait for the lights on your Modem/Router to indicate an internet connection has been established, and then press the Reset button on the Sure Signal.
Check that your Sure Signal has been assigned an internal IP address by your Router
In order to connect to your network and the Internet, the Sure Signal must be assigned an internal IP address by your Router. If your Router supports DHCP, this must be enabled. Doing so will enable the Router to assign an IP address to your Sure Signal automatically.
For detailed instructions on how to enable this, please consult your Router manual, or contact your ISP or Router Manufacturer.
If your Router or network configuration does not allow DHCP, then you will need to assign a static IP address to your Sure Signal's MAC Address, using your Router's configuration panel. Please consult your ISP or Router Manufacturer for instructions on how to do this. The MAC address can be found on the sticker at the back of the Sure Signal unit.