Vodafone Sure Signal

[sconnolly]

I have a sure signal which I haven't used it in several months but on plugging in and checking on my account saw that it had entered a suspened state.  When I click on manage sure signal it comes up with the following message "Sorry. This Sure Signal isn't active at the moment. Please get in touch with the owner of the Sure Signal, or choose another Sure Signal."  I am the owner so not sure why this is happening.  Please could someone look into this for me.

[Dave]

Hi sconnolly,

Your Sure Signal could have become inactive if it has not been used for an expended period.

So we can see exactly what the status is on our system, can you confirm the serial number of the Sure Signal box for me?

Dave

[sconnolly]

The serial number is 21197159300

[James]

Hi sconnolly,

I can see that this is showing as suspended at our end and as a result we are unable to do anything over the eForum for you.

However so we can assist you further with your query I have sent you a quick PM with details on how to contact our team directly to discuss the issue further.

You can find your PM inbox here.

James

[dan.dollin]

I'm in the same boat as the original poster, I've not used my sure signal for over a year.  Can you please let me know who I need to speak to to get it reactivated.

The S/N is: 21196766196

Thanks,

Dan

[Wayne]

Hi dan.dollin

I’ll send you a private message with instructions on how to get in contact with us directly so that we can sort this for you.

You can find your PM inbox here

Thanks

Wayne

[gurranm]

Hi,

Another Sure Signal that, after dusting off from hibernation, is showing as Suspended on My Sure Signal. 

S/N is 21197248145

Could you please check things out your end. It just shows the power light when I connect it up.

Thanks,

Martin

[gurranm]

I have tried resetting the Sure Signal and now the power light flashes.

Anyone able to help?

Cheers

[James]

Hi gurranm,

Unfortunately once a Sure Signal has been suspended we can’t reactivate it.

However, I have sent you a PM with details on how to contact our team directly, please follow these instructions so one of our team can look into this further for you.

You can find your PM inbox here.

James

[markst]

My SureSignal also shows as suspended after being in the cupboard for a while. The serial number is 21224704797.

Can you help?

Mark

[Dave]

Hi Markst,

I've checked and it is indeed suspended, most likely from what . As James mentions, we're unable to reactivate these devices.

I'm popping you a PM so we can get this sorted. Just follow the directions in there for me.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Dave

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[iancooperman]

Hi,

I have the same problem.  I've not used my SureSignal for about a year and now i've dusted it off and powered it back up it won't connect and shows as Suspended within the My Account section.

My serial number is: 21229084138.

Please could you let me know who i should contact.  I've been emailing ccare.webmails@help.vodafone.co.uk ticket ID #8776793 for about a week now, without any progress.

Kind regards,

Ian.

[Lee]

Hello iancooperman,

Thanks for your post. Your VSS is definitely not going to work again, sadly.

I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

Lee

[fishcallededdie]

Hi - I'm another one. s/n 21197025253.

Our broadband was so poor that we could not use the SureSignal - voice calls were garbled. Now we have a better service so I've plugged it back in but it says suspended and won't let me do anything.

Top light flashes green.

Thanks

James

[brkeeper]

also suspended SN.212278266514 tech promised a call back to me but nothing, trying to return after leaving Vodafone but not happy with this situation if I am expected to buy another box after already buying this one, also not impressed with tech after care.

[Lee]

Hey guys,

Thanks for your posts.

When a Sure Signal has been inactive for a while we have to assume they are no longer needed and the space on the MSC (Mobile Switching Centre) is not finite. We therefore have to make room for other users of the device. This is why they are suspended.

Since both of you have the same issue we need to replace them as it's not possible for the suspension to be removed.

I've sent you both a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

Lee

[evanr4]

Mine is also suspended - Serial number 21229037110. Please help

Evan

[PaulE]

Hi Evan, 

I've checked the serial number you've given me and that unit hasn't updated on our network since 08/01/2011

This puts it out of warranty I'm afraid so we'll be unable to repair it - you'd need to purchase a new unit.

Paul