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Solution

Sure Signal V 3 stopped working inexplicably

LondonTrader
2: Seeker
2: Seeker

Hi

I've been using SS v3 for some time with no problem for the most part and its given me a reliable signal in my second floor flat where I used to struggle. During the last week it has stopped working and oddly the link to SS management has dissappeared in MyVodafone). The red power light flashes and the far right phone light stays on amber constantly. Have tried resetting and hub adjustments (BT homehub 3) etc and nothing works.

Here is my data:

 

SS serial number 40134946223

 

Speedtest: DL: 9.22 Mbps UL: 0.93 Mbps

Pingtest: latency: 82ms DL 8.7 MB/s UL: 0.77 MB/s

IP 109.146.204.68                  

C:\Users\Glyn>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

 

  1    <1 ms    10 ms    <1 ms  BTHomeHub.home [192.168.1.254]

  2    23 ms    26 ms    23 ms  217.32.146.161

  3    23 ms    30 ms    29 ms  217.32.146.190

  4    27 ms    25 ms    29 ms  217.32.147.226

  5    24 ms    23 ms    23 ms  217.41.168.213

  6    23 ms    24 ms    31 ms  217.41.168.109

  7    27 ms    24 ms    33 ms  acc2-te0-1-0-5.l-far.21cn-ipp.bt.net [109.159.24

9.204]

  8    24 ms    25 ms    25 ms  core4-te0-9-0-21.faraday.ukcore.bt.net [109.159.

249.143]

  9    24 ms    24 ms    24 ms  peer1-xe8-3-1.telehouse.ukcore.bt.net [213.121.1

93.109]

 10    30 ms    30 ms    27 ms  lndgw2.arcor-ip.net [195.66.224.124]

 11    44 ms    26 ms    26 ms  85.205.0.93

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

 

Trace complete.

Hope you can help, its driving me nuts

thanks

Glyn

3 REPLIES 3

Retired-Sarah
Moderator (Retired)
Moderator (Retired)

Hi @LondonTrader 

 

Welcome to the eForum.

 

The Sure Signal is last showing connected to us on 26/12/14 01:37.

 

Please ensure the Sure Signal’s connected to the router and the following ports are open:

 

Ports to be opened for forwarding

  • 8 (TCP & UDP)
  • 50 (TCP & UDP)
  • 53  (TCP & UDP)
  • 67 (UDP)
  • 68 (UDP) 
  • 123 (UDP)
  • 500 (UDP)
  • 1723 (TCP & UDP)
  • 4500 (UDP)
  • 33434 - 33445 (UDP)

 

IP addresses to be allowed on the router & firewall

  • 183.133.177-179
  • 183.133.181-182
  • 183.131.128-191

 

Thanks,

 

Sarah

Hi Sarah

 

thanks for your response.

 

I took delivery of a new BT homehub 4 on Xmas eve. I set it up and it appears that Sure Signal is working perfectly again and i have full signal on my phone in the property!

 

So this is at odds with the speed test advice that stated my broadband UL speed was not fast enough for SS v3?! who knows what the actual problem was with the old set up.

 

In any case i am pleased to be able to have a functional mobile with signal again.

 

Thanks for your assistance.

 

Glyn

Jenny
Moderator (Retired)
Moderator (Retired)

Hi @LondonTrader

 

I’m pleased to see this is all working ok now – thanks for letting us know. :Smiling:

 

Jenny