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Sure Signal V1 - iPhone 5 - Phone light NEVER flashes / lights up - Service on iPhones AWFUL

ChristinaQR
2: Seeker
2: Seeker

‎26-07-2013 03:41 PM

Hi,

 

My sure signal serial number is: 21227734148.

 

I cannot get my sure signal to work on mine & my husbands iPhone 5.  We both recently upgraded and are having no luck with the service in our apartment.

 

I have gone through all the steps to reset the sure signal.

 

Please help - seen things on here saying that the box needs to be re-synced?

 

Thanks

 

Christina

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3 REPLIES 3

Retired-Matt_Vo
Moderator (Retired)
Moderator (Retired)

‎26-07-2013 04:15 PM

Hi 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

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ChristinaQR
2: Seeker
2: Seeker

‎26-07-2013 07:32 PM

Hi Matt, 

 

Thanks for your quick response.  I had already attempted the troubleshooter and also tested my ISP previously after speaking with Vodafone Cust Serv the other day.

 

Here are my results as of this evening:

 

Speed Test Download: 4.13Mbps

Speed Test Upload: 0.40Mbps

Ping: 60ms

Extenal IP Address: 86.191.65.234

Traceroute Results: see below

Sure Signal Serial Number: 21227734148

 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * 35 ms 31 ms esr3.ilford5.broadband.bt.net [217.47.23.142]
3 28 ms 28 ms 27 ms 217.47.23.13
4 27 ms 79 ms 83 ms 217.47.200.6
5 75 ms 42 ms 57 ms 217.47.200.113
6 28 ms 30 ms 31 ms core2-pos0-7-0-13.ilford.ukcore.bt.net [194.72.2
0.117]
7 47 ms 110 ms 78 ms peer1-xe3-1-1.telehouse.ukcore.bt.net [109.159.2
54.217]
8 74 ms 31 ms 31 ms lndgw2.arcor-ip.net [195.66.224.124]
9 29 ms 30 ms 29 ms 85.205.116.10
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

Hope this can help me resolve the issue.

 

Cheers

 

Christina

 

 

 

 

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Retired-Lee
Moderator (Retired)
Moderator (Retired)
In response to ChristinaQR

‎27-07-2013 11:20 AM

Hi there Christina,

 

Please factory reset your VSS.

 

I've forced a resync as this sometimes fixes these symptoms.

 

  • Hold the reset button till all the lights come on or flash (about 30 seconds)
  • Keeping the reset button held, remove and re-insert the power cable
  • When allt he lights come back on or flash, release the reset button
  • The VSS will come online in about an hour

Cheers,

 

LeeH

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