Sure Signal V1 steady power light, nothing else.

[kitch9]

Hi Guys

I'm having steady green light issues with my V1 Sure Signal and Billion 7800n. I have hard reset both my router and the sure signal along with updating the routers firmware.

My current IP address: 86.185.128.63

Serial number: 21222196616

I have checked for 1500MTU and put the sure signal in my routers DMZ with a static IP, and the Sure Signal is confirmed as connected by my Router with correct DMZ address.

There is the green connection light and flashing orange light on the ethernet port.

Speedtest results: 33ms Ping, 3.46mb Download 0.62mb Upload

Pingtest result: 0% Packetloss, 28MS ping, 0 Jitter

Traceroute test results

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway.home.gateway [192.168.1.254]
2 20 ms 20 ms 20 ms 217.32.143.130
3 20 ms 21 ms 20 ms 217.32.143.174
4 21 ms 21 ms 21 ms 213.120.181.238
5 20 ms 20 ms 21 ms 217.41.169.39
6 21 ms 21 ms 21 ms 217.41.169.107
7 21 ms 21 ms 20 ms acc1-xe-0-2-0.sf.21cn-ipp.bt.net [109.159.251.65
]
8 30 ms 31 ms 31 ms core2-te0-12-0-6.ilford.ukcore.bt.net [109.159.2
51.7]
9 27 ms 27 ms 27 ms host213-121-193-156.ukcore.bt.net [213.121.193.1
56]
10 32 ms 31 ms 30 ms lndgw2.arcor-ip.net [195.66.224.124]
11 32 ms 32 ms 31 ms 85.205.116.6
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\WINDOWS\system32>

Can anything be done at your end?

[kitch9]

Bump!

[Retired-Kay]

Hi kitch9, 

Your Sure Signal hasn't updated with our servers for quite a while so I've done a resync for you. Please do the following reset to complete the process;

1 - Hold the reset button until all 4 lights are solid. Don't let go of the button until step 4

2 - Remove the power cable then the LAN cable

3 - Insert ONLY the power cable

4 - When the lights flash 1, 2, 3 then 4 release the reset button and wait for the unit to boot (5 minutes should do it).

5 - Insert the LAN cable and wait 

Thanks, 

Kay

[kitch9]

Thanks Kay,

I've done all that so I'll see if anything happens.