Hi
Our SS V1 has been working fine for months, if not years, but today it stopped working. There have been no changes in our network connection as far as I am aware.
Symptoms are:
when first noticed, all lights were off, then went through the usual sequence of light 1, light 2 flashing, then light 4 flashed a couple of times, then all lights off - and then repeated - but all very slowly.
After various resets (including router restart, and SS power-off reset with button held down until all 4 lights flashed in sequence), we then had some random-looking flashes, and eventually, it settled down to lights 1 and 2 on all the time, and nothing else happening.
traceroute results as follows:
C:\Users\Din>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms my.router [192.168.123.254]
2 12 ms 11 ms 11 ms cpc14-trow5-2-0-gw.18-1.cable.virginm.net [82.45
.9.1]
3 10 ms 11 ms 11 ms aztw-core-2a-ae9-605.network.virginmedia.net [80
.1.242.13]
4 16 ms 14 ms 16 ms brnt-bb-1c-ae11-0.network.virginmedia.net [80.1.
240.173]
5 * * * Request timed out.
6 * * * Request timed out.
7 16 ms 18 ms 27 ms brhm-bb-1c-ae1-0.network.virginmedia.net [62.254
.42.210]
8 24 ms 29 ms 22 ms tcl5-ic-2-ae0-0.network.virginmedia.net [212.250
.15.210]
9 24 ms 26 ms 24 ms ldngw1.arcor-ip.net [195.66.224.209]
10 21 ms 23 ms 23 ms 85.205.0.86
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Speed test gives 8ms / 54.51Mbps / 3.10Mbps
Ping test gives 0% / 24ms / 1ms
IP 82.45.9.167
serial number 21230493476
Please let me know what I should do next.
Thanks
Din Ghani
