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30-09-2014 09:56 AM
Hi there
I have recently re-prgrammed via the Vodafone Sure Signal control panel a Sure Signal V2. The device was previously in a different office (geographically) and now in my office.
I changed the Postcode and added the current users to the authorisation list.
Overnight the signal (network) light has stopped flashing and has remained solid, I have also powered off the device and rebooted and after a short while the signal light goes solid again.
The problem is that none of the users are seeing an increase in their 3G signal strength (even next to the device)
Also when making a call the device light does not appear (3rd light on front of device).
I have tried several iPhones to make sure it's not a faulty handset that is causing the issue.
Model number is Alcatel Lucent 9361.
Thanking you in advance.
Andrew
Solved! Go to best answer.
01-10-2014 02:08 PM
After speaking to Vodafone Technical Support, it would appear that there is currently an issue with the Sure Signal Service which they are looking into.
It may be a good idea (if Vodafone actually watch this forum) to create a Webpage which actually gives the Sure Signal Service Live Status and maybe a Live update ticker for any issues?
Just sayin'
Andrew
01-10-2014 02:08 PM
After speaking to Vodafone Technical Support, it would appear that there is currently an issue with the Sure Signal Service which they are looking into.
It may be a good idea (if Vodafone actually watch this forum) to create a Webpage which actually gives the Sure Signal Service Live Status and maybe a Live update ticker for any issues?
Just sayin'
Andrew
01-10-2014 03:31 PM
Hi andrew_wright,
Thank you for your feedback and I'll pass it along.
We do have a statement here around our known issue with the Sure Signal.
Please confirm which ISP you're using.
DaveCD
01-10-2014 03:37 PM
Hi DaveCD
We are on a 20Mb leased line. (Integrated Digital Services Ltd)
Hope this helps?
Andrew
02-10-2014 05:23 PM - edited 02-10-2014 05:25 PM
Hi andrew-wright,
Thanks for confirming. Chances are you were affected by this known fault. The good news is that this was resolved today.
Apologies if you were affected in the meantime.
Cheers,
Ben
07-10-2014 02:27 PM
Hi Ben
The main issue was that the Sure Signal was still registered to a dis-connected number, once I transferred ownership to a new user who has a connected mobile number it started to work.
I am now in the process of programming the other 2 units with users but have got the following error message twice now when submitting the new users to the SureSignal User list:
Error invoking portlet "VAPGatewayController"
The source of this error is:
com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: Internal Server Error: null; nested exception is: javax.servlet.ServletException.; nested exception is: com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: null; nested exception is: javax.servlet.ServletException at com.bea.wsrp.FaultInstanceFactory.<clinit>(FaultInstanceFactory.java:44) at com.bea.wsrp.proxy.ProxyBase.raiseFault(ProxyBase.java:563) at com.bea.wsrp.proxy.ProxyBase.invoke(ProxyBase.java:464) at $Proxy67.getMarkup(Unknown Source) at com.bea.wsrp.consumer.markup.GetMarkupService.invoke(GetMarkupService.java:49) at com.bea.wsrp.consumer.markup.GetMarkupService.invoke(GetMarkupService.java:37) at com.bea.wsrp.consumer.markup.AbstractMarkupService.invoke(AbstractMarkupService.java:156) at com.bea.wsrp.consumer.markup.AbstractMarkupService.invoke(AbstractMarkupService.java:135) at com.bea.wsrp.consumer.markup.MarkupServicesFacade.invoke(MarkupServicesFacade.java:42) at com.bea.wsrp.consumer.controls.ProxyPortletContent.invokeGetMarkup(ProxyPortletContent.java:665) at com.bea.wsrp.consumer.controls.ProxyPortletContent.beginRender(ProxyPortletContent.java:318) at com.bea.netuix.nf.ControlLifecycle$7.visit(ControlLifecycle.java:486) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:530) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541) at com.bea.netuix.nf.ControlTreeWalker.walk(ControlTreeWalker.java:249) at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:361) at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:339) at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:330) at com.bea.netuix.nf.Lifecycle.run(Lifecycle.java:304) at com.bea.netuix.nf.UIControl.render(UIControl.java:597) at com.bea.netuix.servlets.controls.PresentationContext.render(PresentationContext.java:434) at com.bea.netuix.servlets.util.RenderToolkit.renderChild(RenderToolkit.java:147) at jsp_servlet._framework._skeletons._vodafonedefault.__template5col_01._jspService(__template5col_01.java:145) at weblogic.servlet.jsp.JspBase.service(JspBase.java:34) at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227) at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125) at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283) at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:175) at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:533) at weblogic.servlet.internal.RequestDispatcherImpl.include(RequestDispatcherImpl.java:459) at com.bea.netuix.servlets.controls.application.laf.JspTools.renderJsp(JspTools.java:124) at com.bea.netuix.servlets.controls.application.laf.JspControlRenderer.beginRender(JspControlRenderer.java:81) at com.bea.netuix.servlets.controls.application.laf.PresentationControlRenderer.beginRender(PresentationControlRenderer.java:62) at com.bea.netuix.nf.ControlLifecycle$7.visit(ControlLifecycle.java:482) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:530) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541) at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541) at com.bea.netuix.nf.ControlTreeWalker.walk(ControlTreeWalker.java:249) at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:361) at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:339) at com.bea.netuix.nf.Lifecycle.runOutbound(Lifecycle.java:186) at com.bea.netuix.nf.Lifecycle.run(Lifecycle.java:140) at com.bea.netuix.servlets.manager.UIServlet.runLifecycle(UIServlet.java:419) at com.bea.netuix.servlets.manager.UIServlet.processControlTree(UIServlet.java:305) at com.bea.netuix.servlets.manager.PortalServlet.service(PortalServlet.java:779) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227) at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125) at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283) at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42) at com.cj.trim.trimFilter.doFilter(trimFilter.java:86) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42) at com.vodafone.couk.micrositeintegration.filter.MicrositeIntegrationFilter.doFilter(MicrositeIntegrationFilter.java:185) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42) at com.vodafone.couk.filters.UnAuthenticatedPagesFilter.doFilter(UnAuthenticatedPagesFilter.java:147) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42) at com.vodafone.couk.filters.PartialHoldingPagesFilter.doFilter(PartialHoldingPagesFilter.java:61) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42) at com.vodafone.couk.filters.RedirectionFilter.doFilter(RedirectionFilter.java:292) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42) at com.vodafone.couk.filters.RedirectsFilter.doFilter(RedirectsFilter.java:225) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42) at com.bea.p13n.servlets.PortalServletFilter.doFilter(PortalServletFilter.java:251) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42) at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:531) at weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:266) at com.vodafone.couk.portal.redirects.LongToSeoURLServlet.longToSEOURL(LongToSeoURLServlet.java:327) at com.vodafone.couk.portal.redirects.LongToSeoURLServlet.doPost(LongToSeoURLServlet.java:139) at javax.servlet.http.HttpServlet.service(HttpServlet.java:763) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227) at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125) at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283) at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42) at com.bea.p13n.servlets.PortalServletFilter.doFilter(PortalServletFilter.java:251) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42) at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3251) at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321) at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121) at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2010) at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:1916) at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1366) at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209) at weblogic.work.ExecuteThread.run(ExecuteThread.java:181)
07-10-2014 02:59 PM
It's working again.... :s