Sure Signal - V2 - Steady power and signal but no 3G

[smiffysmc]

I've tried the troubleshooting guide but no joy.

Registered my SS last night @ 19.30hrs. SS went through its stages ( took 12 hours), now have the power and signal light on(both solid). However no 3G signal....or any signal as it's that poor in my house! The two additional phones I added on registering have received a txt to say they can use my SS box.

What should I do now? Please help.

FSN. 40111628877

Best Regards,

Smiffysmc

[smiffysmc]

Forgot to add, I'm trying to connect 2 x iPhones and 1 nokia lumia all 3G enabled.

Thanks

[smiffysmc]

Test Date: 5 Nov 2014 21:48
Download: 3.16 Mbps
Upload: 0.37 Mbps
Ping: 76 ms
Connection Type: Wi-Fi
Server: Carlisle
External IP: 217.35.243.202

[smiffysmc]

Things are even worse!!!! Re-set signal box last night, it's back to showing power and signal light. Still no 3G and can't even get a signal on my window sill where I used to before!!!!
Have I bought a signal jammer!!!!!????

I need to have a signal by tmrw as I go on winter standby!!

HELP.

Thanks.

[smiffysmc]

Ok. Just pulled the power cable out the back of sure signal. I now have my normal (poor by the window) signal back!!!! What the ........

Can someone please explain???

[smiffysmc]

Stats are good....,

Test Date: 6 Nov 2014 09:07
Download: 6.84 Mbps
Upload: 0.36 Mbps
Ping: 66 ms
Connection Type: Wi-Fi
Server: Carlisle
External IP: 217.35.243.202

[Retired-Ian_]

Hi @smiffysmc 

Your IP address is fine.

I can see that the Sure Signal hit our servers in the early hours of this morning.

Your software is up to date.

The light sequence you're seeing, means it's ready to take calls.

If you're still having issues, please remove, then add the numbers back.

We've got a video that shows you how to do this here.

Thanks,

Ian

[smiffysmc]

Ian,

Thanks for your reply.

I phoned Vodafone at lunch time. After messing with my phone my SS was re-set by assistant. Came home switched both my phones off and back on and hey presto....3G. Power light and signal light on.

However, for some reason in last 10 mins the phone light is also lit. I know this should indicate someone is using the SS but no one is.

Still have a 3G signal on mobile. Checked my server speed and it's teetering on the edge of 1 Mbps.

Thanks,

Fraser.

[Retired-Kay]

Hi smiffysmc, 

The phone light on the Sure Signal will be lit if it's transferring data to your phone.

If for any reason Wi-Fi drops out or the 3G connection is stronger, this will happen.

Thanks for letting us know it's now working. :smileyhappy:

Kay