Sure Signal V2 power light flashes

[bbutcher]

My sure signal v2 has just stopped working and has not worked all day now. It has changed status from the power light to be continually on to flashing constantly. The phone light only flashes after restarting and doesn't appear again. I have followed the trouble shooting guide and reset many times, changed power sockets and restarted my router. My broadband is connecting fine.

This is the info/tests I've done:

http://www.speedtest.net/my-result/3728968253
Ping 65ms, download speed 0.68mbps, upload speed 0.32mbps

http://www.pingtest.net/result/105301459.png

IP address 62.7.178.214

Serial no 40112856105

traceroute to wikihow.com (173.203.142.5), 64 hops max, 52 byte packets
 1  192.168.1.254 (192.168.1.254)  1.547 ms  1.015 ms  0.973 ms
 2  esr5.reading4.broadband.bt.net (217.41.220.144)  25.731 ms  25.965 ms  27.502 ms
 3  217.41.220.125 (217.41.220.125)  25.944 ms  26.578 ms  25.943 ms
 4  213.1.69.122 (213.1.69.122)  33.678 ms  32.786 ms  33.200 ms
 5  217.41.169.225 (217.41.169.225)  32.678 ms  33.023 ms  33.718 ms
 6  217.41.169.109 (217.41.169.109)  33.870 ms  32.998 ms  32.937 ms
 7  acc2-xe-2-0-3.sf.21cn-ipp.bt.net (109.159.255.223)  32.678 ms
    acc2-xe-0-3-0.sf.21cn-ipp.bt.net (109.159.251.201)  36.231 ms
    acc2-xe-0-1-3.sf.21cn-ipp.bt.net (109.159.251.211)  33.232 ms
 8  core2-te0-0-0-7.ealing.ukcore.bt.net (109.159.251.35)  48.511 ms
    core1-te-0-13-0-12.ealing.ukcore.bt.net (109.159.251.169)  38.769 ms
    core2-te0-5-0-7.ealing.ukcore.bt.net (109.159.251.151)  44.269 ms
 9  transit2-xe3-0-0.ealing.ukcore.bt.net (62.6.200.181)  43.794 ms  154.472 ms  66.171 ms
10  t2c4-xe-9-2-0-0.uk-eal.eu.bt.net (166.49.168.57)  37.454 ms
    t2c4-xe-9-1-0-0.uk-eal.eu.bt.net (166.49.168.53)  39.487 ms
    t2c4-xe-9-2-0-0.uk-eal.eu.bt.net (166.49.168.57)  36.335 ms
11  xe-9-0-0.edge4.london2.level3.net (212.187.201.133)  40.304 ms  39.996 ms
    xe-8-0-0.edge4.london2.level3.net (212.187.192.61)  43.212 ms
12  * * *

Please help!

Bryony

[Ben_H]

Hi Bryony,

Thanks for posting your details.

For Sure Signal to work effectively, we recommend a download speed of 4.13Mbps. As your speeds are quite low, I'd recommend speaking to your ISP about your options.

Thanks,

Ben

[boe32]

Im having a simialr issue, except when the vss2 does stabilize it locks up all the phones connected to it unless we switch to 2g/gprs/edge, sometimes the vss will just flash for hours, other times it will have just the 1 light to tell you its in sync with the server, its not my hub5 as its been working flawless for ages, im on fibre so have plenty of speed, tracert shows im connected, hers my serial and the tracert. At the moment im waiting for the vss to sync up again after another reset, it looks like the box has had its day.

40120952375

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  BTHUB5 [192.168.1.2]
  2    15 ms    18 ms    14 ms  172.16.17.6
  3     *        *        *     Request timed out.
  4    15 ms    15 ms    15 ms  213.120.158.141
  5    17 ms    17 ms    17 ms  213.120.181.50
  6    17 ms    17 ms    17 ms  217.41.169.193
  7    17 ms    17 ms    17 ms  217.41.169.109
  8    17 ms    71 ms    16 ms  acc2-xe-0-3-0.sf.21cn-ipp.bt.net [109.159.251.20
1]
  9    24 ms    37 ms    30 ms  core2-te0-4-0-2.ealing.ukcore.bt.net [109.159.25
1.131]
 10    26 ms    25 ms    24 ms  core2-pos9-2.bletchley.ukcore.bt.net [194.72.31.
157]
 11    27 ms    68 ms    27 ms  lndgw2.arcor-ip.net [195.66.224.124]
 12    28 ms    28 ms    28 ms  85.205.0.86
 13     *        *        *     Request timed out.

[boe32]

Just to let you know its still flashing 2 lights, wondering if a resync at your end will do anything.

[Retired-Matt_B]

Hi boe32,

Please try the Sure Signal in a different location (neighbours, family members or friends) this will help rule out any hardware fault.

Thanks,

Matt B

[boe32]

---

@Matt_B wrote:

Hi boe32,

Please try the Sure Signal in a different location (neighbours, family members or friends) this will help rule out any hardware fault.

Thanks,

Matt B

---

Are you working on anything? or have been for the last 3 or 4 days?, it doesnt make any sense. Ive deregistered  and registered it, reset the vss2, currently its been flashing 2 lights for a few hours but is still downloading something, i have no where else to try the vss, dont get on with the neighbours lol. Did you resync at your end?, ive even reflashed firmware for all of the android phones that are connected just incase it was that, but im yet to sync/stabilize.

Current tracert to show its still connewcting to your server

C:\Windows\system32>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  BTHUB5 [192.168.1.2]
  2    14 ms    14 ms    14 ms  172.16.17.6
  3     *        *        *     Request timed out.
  4    15 ms    15 ms    16 ms  213.120.158.141
  5    17 ms    17 ms    18 ms  213.120.181.50
  6    17 ms    17 ms    18 ms  217.41.169.193
  7    17 ms    17 ms    18 ms  217.41.169.109
  8    17 ms    34 ms    17 ms  acc2-xe-5-1-3.sf.21cn-ipp.bt.net [109.159.251.24
5]
  9    30 ms    28 ms    27 ms  core2-te0-4-0-2.ealing.ukcore.bt.net [109.159.25
1.131]
 10    24 ms    24 ms    24 ms  core2-pos9-2.bletchley.ukcore.bt.net [194.72.31.
157]
 11    30 ms    26 ms    27 ms  lndgw2.arcor-ip.net [195.66.224.124]
 12    28 ms    26 ms    28 ms  85.205.0.86

[boe32]

Well the single light is on, and its locked up all the phones connections, going to switch it off untill you reply that youve triggered a resync, its damaging our phones, the phones radios wont go to 2g either after long periods of being locked up.

[boe32]

Still no go, when will you resync it at your end?

[boe32]

Well blow me, its working again, should of known you guys caused the problem again. Please done resync if you havent doen already, its working.

[Retired-Ian_]

Hi boe32,

Thanks for letting us know everything is back up and running.

If you need anything else, please let us know.

Thanks,

Ian