Sure Signal V2 powerlight on but no signal as of today 14/5/15

[davesim]

Hi,

My Sure Signal V2 stopped working overnight. Steady red power LED but no white signal/ phone lights.  I have done a hard reset of the Sure Signal, & rebooted the router, all without success. No white lights at all at any stage.  Rear LEDs from router are showing steady yellow and flashing green respectively.

Can anyone please help? 

Regards

David

Serial# 40110559867

Trace command:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\David>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 31 ms 31 ms 30 ms 217.47.19.250
3 30 ms 31 ms 31 ms 217.47.19.193
4 30 ms 31 ms 31 ms 213.1.69.118
5 31 ms 31 ms 31 ms 217.41.169.102
6 31 ms 31 ms 30 ms 217.41.169.149
7 31 ms 30 ms 31 ms 217.41.169.107
8 31 ms 30 ms 31 ms acc1-xe-0-0-2.sf.21cn-ipp.bt.net [109.159.251.77
]
9 38 ms 38 ms 39 ms core2-te-0-13-0-12.ealing.ukcore.bt.net [109.159
.251.177]
10 37 ms 36 ms 37 ms acc1-10GigE-0-5-0-6.l-far.21cn-ipp.bt.net [109.1
59.254.108]
11 39 ms 38 ms 39 ms lndgw2.arcor-ip.net [195.66.224.124]
12 40 ms 39 ms 40 ms 85.205.0.86
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 *

[davesim]

Still waiting for a response...

In the meantime I have:

- changed the power supply

- changed the router

- changed the LAN cable

- tried the unit with another ISP (Virgin) at a friend's house ( I am on BT)

Nothing works!!!!!  In each and every case when first powering up the unit,  the power light glows steady, the phone and signal light come on but fade after about 5 seconds, never to return.

It isn't the ISP. It isn't the power supply, router, or LAN cable.

Either my SureSignal V2 has gone to the Big Signal in the sky or....its VODAFONE. 

[Jenny]

Hi @davesim

As you’ve tried this in another location with the same result, it sounds like your Sure Signal’s faulty.

Check out our repairs thread for help with getting this sorted.

Thanks,

Jenny

[davesim]

As the unit is several years old I decided against trying a repair & replaced it with a new V3 Sure Signal. All is now working again. Thanks Jenny.

[Amanda]

Hi @davesim

Thanks for letting us know, I'm glad to hear it  

Cheers

Amanda