Sure Signal V3 Fault

[TonyDAQS]

Sure Signal not worked since Friday 24 October.

Power light flashes light one off and light 2 & 3  orange.

Tried re-set, Power light steady first light slowly flashes for a while then power light flahes and lights 2 & 3 are orange.

Tried 2 different routers same result

Tried 3 cables 1 new and 2 known good ones.

Can you help please

http://www.speedtest.net/my-result/3862564305

http://www.pingtest.net/result/109298160.png

IP Address          87.113.172.184

Ser No 40130417369

C:\Users\Tony>212.183.133.177

'212.183.133.177' is not recognized as an internal or external command,

operable program or batch file.

C:\Users\Tony>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1     1 ms    <1 ms     2 ms  router.belkin [192.168.2.1]

  2    32 ms    35 ms    36 ms  lo0-central10.pcl-ag08.plus.net [195.166.128.189

]

  3    35 ms    32 ms    33 ms  link-a-central10.pcl-gw01.plus.net [212.159.2.18

8]

  4    33 ms    38 ms    32 ms  xe-9-1-0.pcl-cr01.plus.net [212.159.0.220]

  5    33 ms    34 ms    33 ms  ae1.ptw-cr01.plus.net [195.166.129.0]

  6   192 ms    34 ms    35 ms  ldngw1.arcor-ip.net [195.66.224.209]

  7    34 ms    33 ms    34 ms  85.205.0.86

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

C:\Users\Tony>

[Jenny]

Hi @TonyDAQS

The light sequence you’re getting means that the Sure Signal isn’t active, but everything looks ok from our end.

Your Sure Signal last connected to our servers on 27 October.

Please check the following: 

Reboot your router/modem.

1. Turn off your router or modem at the wall for 10 seconds and then turn it back on
2. Wait for the lights on your modem/router to indicate that an internet connection has been established
3. Press the reset button on the Sure Signal

Check that your Sure Signal has been assigned an internal IP address by your router.

The Sure Signal must be assigned an internal IP address by your router. If your router supports DHCP (Dynamic Host Configuration Protocol), this must be enabled as doing so will enable the router to assign an IP address to your Sure Signal automatically.

For more instructions on how to do this, please check your router manual or contact your ISP or router manufacturer.

If your router or network configuration doesn’t allow DHCP, you’ll need to assign a static IP address to your Sure Signal's MAC Address by using your router's configuration panel. Please contact your ISP or router manufacturer for instructions on how to do this. The MAC address can be found on the sticker at the back of the Sure Signal.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 183.133.177
• 183.133.178
• 183.133.179
• 183.133.181
• 183.133.182
• 183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

BT Infinity Customers.

If you’re a BT Infinity customer, you’ll need to log into your router admin page and select port clamping.

Once this has been selected please restart your router and Sure Signal.

Thanks,

Jenny