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Solution

Sure Signal V3 - Flashing Red Light, two solid Orange lights

culy30
2: Seeker
2: Seeker

Having trouble getting my new SS v3 to work. I registered it yesterday, plugged in and got flashing red and 2 solid orange. Several resets and re-boots later, still the same.

 

Tried port forwarding. No joy

 

I've pasted the tracing route below.

 

Please help!

 

 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 15 ms 11 ms 12 ms 82.71.189.1
3 16 ms 16 ms 22 ms 82.71.189.254
4 21 ms 26 ms 24 ms 88-98-152-129.dsl.zen.co.uk [88.98.152.129]
5 20 ms 24 ms 26 ms ge-2-1-0-12.cr2.wh-man.zen.net.uk [62.3.83.97]
6 24 ms 26 ms 29 ms ae2-117.man11.ip4.tinet.net [77.67.66.101]
7 35 ms 36 ms 32 ms xe-11-1-3.lon11.ip4.tinet.net [89.149.180.193]
8 29 ms 32 ms 33 ms ae9-xcr1.lns.cw.net [195.2.22.217]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

21 REPLIES 21

I've decided to return the SS withion the 7 days for a full refund. I bought it online. How do I arrange this?

DaveCD
Moderator (Retired)
Moderator (Retired)

Hi culy30

 

The best way to return this would be to call 191 from a Vodafone mobile or 03333 040191 from a landline, you'll then need option 3 and option 3 again to speak with our returns team.

 

Hi Smackie.

 

Let us know once you've heard something.

 

Thanks

 

DaveCD

 

 

Ok, Ben H & DaveCD, I'm running the latest software according to BT, I've switched on DMZ on the router, and applied to the sure signal as a last resort, thing is like a lot of people on here they require it due to black spots where signal can't be got, and to stop them having to stand in the poring rain in the middle of the back garden to get a half decent signal....I'm one of those people, so I really want to get to the bottom of this...

DaveCD
Moderator (Retired)
Moderator (Retired)

Hi Smackie

 

Please tell us what lights you're seeing on the Sure Signal.

 

This will often show what the fault is.

 

I feel it may be down to the ports, please can you ensure the following are open:

 

Ports to be opened for forwarding

  • 8 (TCP & UDP)
  • 50 (TCP & UDP)
  • 53  (TCP & UDP)
  • 67 (UDP)
  • 68 (UDP) 
  • 123 (UDP)
  • 500 (UDP)
  • 1723 (TCP & UDP)
  • 4500 (UDP)
  • 33434 - 33445 (UDP)

 

IP addresses to be allowed on the router & firewall

  • 212.183.133.177-179
  • 212.183.133.181-182
  • 212.183.131.128-191

I can see it's registered successfully, so once the above steps have been followed please perform a reset:

 

  • Unplug the ethernet cable from the Sure Signal
  • Locate the button on the base of the box next to the Ethernet ports
  • Press and hold the button for approximately 30 seconds
  • Once the lights come back on, release the button
  • Plug the cable back in
  • Allow around one hour for the Sure Signal to come back online.

 

DaveCD

Ok, I will find out, and my hub is V5, and I will come back to you. Cheers.

Smackie
3: Seeker
3: Seeker
Ok thanks DaveCD, I will try
When I get home tonight, as I can see there is a couple of extra ports that I have not opened, so I will report back....one thing the unplug the Lan cable from base of SS, I tried the reset before and the lights didn't go out till I released the button, and I held the button in for over a minute and the lights didn't go out...just incase it might be of use...also order of lights...

Red Power Flashing, internet light blank/not lit, signal/data Orange, Phone symbol Orange. Will post a picture later. Cheers.

Ok DaveCD, opened everything could on the router, as said the rest of the sure signal doesn't work as said, I've tried everything I can think of so I might stat from scratch. Any other ideas....

Gemma
Community Manager
Community Manager

Hi Smackie,

 

Please deregister and then after one hour, re-register your Sure Signal.

 

If it’s still the same, please test your Sure Signal with a different Ethernet cable.

 

Failing all of this, try it on a different connection at friend or family’s house, to rule out a faulty Sure Signal.

 

Thanks,

 

Gemma

I will do that, and let you know.

Hi Smackie,

 

I had exactly the same issues as you and gave up in the end.  I returned the SS within the 7 day colling off period and hopfully I will get my money back. I managed to speak to VF technical support eventually and they told me that I neeed at least 1.5mb upload speed and I only get 1mb here. That's not quoted anywhere on the VF website.  It just seemed like trial and error to me on my time and at my expense.

 

I see they are suggesting you try another ethernet cable now. Have they suggested taking it to a friends house yet? 

 

Disappointing all round.

 

I have an internet phone here with a Linksys Voip adapter that plugged in to my router and worked immediatly.

 

Best of luck getting your money back if you've left it longer than 7 days.