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11-04-2014 10:33 AM
Having trouble getting my new SS v3 to work. I registered it yesterday, plugged in and got flashing red and 2 solid orange. Several resets and re-boots later, still the same.
Tried port forwarding. No joy
I've pasted the tracing route below.
Please help!
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.1.1
2 15 ms 11 ms 12 ms 82.71.189.1
3 16 ms 16 ms 22 ms 82.71.189.254
4 21 ms 26 ms 24 ms 88-98-152-129.dsl.zen.co.uk [88.98.152.129]
5 20 ms 24 ms 26 ms ge-2-1-0-12.cr2.wh-man.zen.net.uk [62.3.83.97]
6 24 ms 26 ms 29 ms ae2-117.man11.ip4.tinet.net [77.67.66.101]
7 35 ms 36 ms 32 ms xe-11-1-3.lon11.ip4.tinet.net [89.149.180.193]
8 29 ms 32 ms 33 ms ae9-xcr1.lns.cw.net [195.2.22.217]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
16-04-2014 09:44 AM
I've decided to return the SS withion the 7 days for a full refund. I bought it online. How do I arrange this?
16-04-2014 03:15 PM - last edited on 16-06-2014 01:05 PM by Jenny
16-04-2014 11:33 PM
17-04-2014 02:54 PM
Hi Smackie
Please tell us what lights you're seeing on the Sure Signal.
This will often show what the fault is.
I feel it may be down to the ports, please can you ensure the following are open:
Ports to be opened for forwarding
IP addresses to be allowed on the router & firewall
I can see it's registered successfully, so once the above steps have been followed please perform a reset:
DaveCD
16-04-2014 11:13 AM
17-04-2014 03:27 PM
23-04-2014 12:48 AM
23-04-2014 02:29 PM
Hi Smackie,
Please deregister and then after one hour, re-register your Sure Signal.
If it’s still the same, please test your Sure Signal with a different Ethernet cable.
Failing all of this, try it on a different connection at friend or family’s house, to rule out a faulty Sure Signal.
Thanks,
Gemma
23-04-2014 10:26 PM
23-04-2014 05:09 PM
Hi Smackie,
I had exactly the same issues as you and gave up in the end. I returned the SS within the 7 day colling off period and hopfully I will get my money back. I managed to speak to VF technical support eventually and they told me that I neeed at least 1.5mb upload speed and I only get 1mb here. That's not quoted anywhere on the VF website. It just seemed like trial and error to me on my time and at my expense.
I see they are suggesting you try another ethernet cable now. Have they suggested taking it to a friends house yet?
Disappointing all round.
I have an internet phone here with a Linksys Voip adapter that plugged in to my router and worked immediatly.
Best of luck getting your money back if you've left it longer than 7 days.