You are here:

Vodafone Sure Signal

Ask a question:
Reply
Rank 1: Guest
Posts: 4
Registered: ‎03-03-2017

Sure Signal V3: Flashing Red light, stable Orange User light

My sure signal v 3 has not been working for several days and I have an intermittent no signal or very poor signal. I have tried restiing it numerous times with no success. The red light is flashing and the orange user light is stable.

 

Speedtest : Ping 24ms Download speed: 73.38 mbps Upload: 14.15

IP Address: 109.150.134.218

sure signal serial number: 43162290316: 

 

There is no instruction about traceroot on a mac os so I searched online and found utilities/ terminal as the place to type traceroot, but got the response 

- bash: traceroot: command not found. Can someone please help me. This is a business phone.

Message 1 of 4 (2,498 Views)
Rank 1: Guest
Posts: 12
Registered: ‎17-08-2009

Re: Sure Signal V3: Flashing Red light, stable Orange User light

[ Edited ]

you need to run traceroute as super user on a mac:

 

sudo traceroute

 

 (check how you spell it)

Message 2 of 4 (2,494 Views)
Rank 1: Guest
Posts: 4
Registered: ‎03-03-2017

Re: Sure Signal V3: Flashing Red light, stable Orange User light

Thank you for your advice. Why that info isn't included on the Vodafone site is beyond me....

 

Message 3 of 4 (2,477 Views)
Posts: 127
Topics: 0
Thanks: 26
Solutions: 1
Registered: ‎14-02-2017

Re: Sure Signal V3: Flashing Red light, stable Orange User light

@mikesm 

 

Once you've managed to retrieve your traceroute, please post it here.

 

We'll be happy to look into this for you.

Message 4 of 4 (2,156 Views)
Got a question?

Get help and technical support on Vodafone's devices, products and services from our online community

If your question relates directly to your account or mobile number please contact our customer services team.

My Vodafone

Stay in control of your spending and manage your account online.

Log in

Register for My Vodafone

Help videos

Sure Signal Help