Sure Signal V3 - Not Connecting

[contemptx]

Hi,

We have a few sure signals in the business, however I can not get 2 of them to connect..

S/N #1: 42160521409

S/N #2: 42160521714

I have reset them, deregistered them and registered them again..

The ones that are working I have double checked them on our internet and they are working fine so its not related to our internet.

I have also attached a tracert screenshot.

Anyhelp with this would be much appreciated.

[Retired-EricChe]

@contemptx

Thanks for sending us your traceroute. So that we can take a proper look into this for you, please could you provide the rest of the details below?

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[contemptx]

S/N #1: 42160521409

I have managed to get the other one connected so its just this one left to get working.

IP Address: 188.66.81.47

See attached images for requested information.

[contemptx]

This is now working

[Carly]

@contemptx

Thanks for letting us know it's all working  

If you have any issues in the future, please get back to us.