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Solution

Sure Signal V3 Not Working

pip2508
2: Seeker
2: Seeker

Hi was asked to gather this info and send through to you as my Sure Signal V3 will not 'fire up'.  V2 been working here for years and then stopped so Vodafone replaced with this V3.  Haven't been able to connect. 

 

Flashing power light, Solid System Light, Solid User Light - tried de-registering, re-registering and various re-sets. 

 

Hoping something that can be easily sorted as I am without any phone at home without this :0(

 

Speedtest

Download: 4.14 Mbps

Upload: 2.92 Mbps

PING 63ms

Jitter 21ms

Line quality B*

 

IP 62.172.166.193

 

Serial No. 42144745371

 

Traceroute results:

 

C:\Users\Pip>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms    <1 ms  192.168.1.1
  2     6 ms     1 ms     1 ms  192.168.3.1
  3    17 ms    16 ms    13 ms  217.33.59.177
  4    73 ms    45 ms    23 ms  109.144.81.8
  5    51 ms    45 ms    44 ms  109.159.252.20
  6    58 ms    74 ms    91 ms  peer1-xe3-0-1.telehouse.ukcore.bt.net [109.159.2
54.219]
  7    36 ms    38 ms    35 ms  lndgw2.arcor-ip.net [195.66.224.124]
  8    30 ms    61 ms    33 ms  85.205.0.93
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\Pip>

 

Many thanks in advance

10 REPLIES 10

Amanda
Community Manager
Community Manager

Hi @pip2508 

 

Thanks for getting back to us. 

 

We need you to check your Sure Signal at a different location. 

 

If it's still not working on a different internet connection, this does then point to a faulty device. 

 

If it's within 14 days we can arrange an exchange in store. 

 

Thanks, 

 

Amanda