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23-02-2015 11:37 AM
Hi
I have a new Sure Signal V3 that was replaced by Vodafone as my old V2 that I had had working for a number of years had stopped working! However, I cannot get it to connect.
The lights that are on are Flashing Power Light, Solid System Light and Solid User Light.
Have de-registered and re-registered. Done re-sets and had our computer guy in to check that everything working fine this end.
I have read that this could be something to do with the IP whitelist. My IP address is: 62.172.166.193
Please tell me this is someting simple as I am without any form of phone connection without this working :0(
23-02-2015 11:40 AM
Hi @pip2508
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Thanks
Sukhi
23-02-2015 12:02 PM
Hi thanks for reply - here is the info (don't have a clue with this stuff but followed your instructions so hopefully all there :0)
Speedtest
Download: 4.14 Mbps
Upload: 2.92 Mbps
PING 63ms
Jitter 21ms
Line quality B*
IP 62.172.166.193
Serial No. 42144745371
Traceroute results:
C:\Users\Pip>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 1 ms 1 ms <1 ms 192.168.1.1
2 6 ms 1 ms 1 ms 192.168.3.1
3 17 ms 16 ms 13 ms 217.33.59.177
4 73 ms 45 ms 23 ms 109.144.81.8
5 51 ms 45 ms 44 ms 109.159.252.20
6 58 ms 74 ms 91 ms peer1-xe3-0-1.telehouse.ukcore.bt.net [109.159.2
54.219]
7 36 ms 38 ms 35 ms lndgw2.arcor-ip.net [195.66.224.124]
8 30 ms 61 ms 33 ms 85.205.0.93
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\Pip>
Many thanks in advance
Pip
23-02-2015 06:20 PM
Hi @pip2508
Make sure that the Smart set up on the router has been turned off.
Ensure that the port forwarding is correct in your router settings:
Ports and Protocols:
If you’re unsure on how to do this, please contact your internet service provider.
Cheers,
Laura