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Solution

Sure Signal V3 has stopped working

labaker05
4: Newbie

I have a Sure Signal Version 3 and have tried resetting it which hasn't made a difference.

Please see below the information requested in the template:

 

What light sequence you're seeing:

Red power light flashing and solid amber phone light. 


Your speed test results : 

 PING

25 ms

 DOWNLOAD

74.83 Mbps

 UPLOAD

17.45 Mbps


Your external IP address:

 51.9.95.165

Your Sure Signal serial number:

 43152159125

The results of a traceroute.

Tracing route to 212.183.133.177 over a maximum of 30 hops

 

  1    37 ms     1 ms     1 ms  dsldevice.lan [192.168.1.254]

  2     *        *        *     Request timed out.

  3     *        *       12 ms  137.hiper04.sheff.dial.plus.net.uk [195.166.143.137]

  4    11 ms    11 ms    12 ms  be3-3104.psb-ir01.plus.net [195.166.143.136]

  5    10 ms    10 ms    10 ms  core1-BE1.southbank.ukcore.bt.net [195.99.125.130]

  6    13 ms    12 ms    12 ms  peer6-hu0-6-0-6.telehouse.ukcore.bt.net [195.99.127.3]

  7    12 ms    12 ms    11 ms  t2c3-et-7-1-0-0.uk-lon1.eu.bt.net [166.49.211.228]

  8    12 ms    11 ms    11 ms  166-49-211-254.eu.bt.net [166.49.211.254]

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

 

Trace complete.

 

Please help :Smiling:

4 REPLIES 4

daithiskibb
2: Seeker
2: Seeker

I am having same problem since Sunday 23rd July.

 

Download speed is fine, ping test , traceroute all fine and all lights are as they should be. Has been working for last 5 months without problem. Vodafone are not being helpful at all. 

I've tried it in my neighbours house and it doesn't work there either. 

 

Anyone out there had same issue. 

Tash
Moderator (Retired)
Moderator (Retired)

@labaker05 Please ensure that your Ethernet cable is plugged into port one. If this doesn't improve things, please test a different cable in the Sure Signal.

If you continue to have issues, please let us know how you get on after completing our troubleshooting steps.

 

Hi Natasha,

 

Do you mean port one on the back of the router? if so it already is and the cable is also plugged into the yellow hole thats labelled 'modem/router' on the Sure Signal.

 

Alex
Moderator (Retired)
Moderator (Retired)

@labaker05 That's correct, thanks for letting us know. 

Have you had chance to try a different Ethernet cable?