cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Sure Signal V3 - lights on, but no signal

Ishbel
4: Newbie

Can’t believe I am back on here so soon, but here goes.  Took delivery of SS V3 on Friday, connected up, waited approx  an hour, all lights correct, but no 3g signal.  Came on this forum opened the ports that seems to be a common thread, no difference.  Called 191 today who sent the following email –

 

Dear customer, Kindly contact your Internet Service Provider to open the below ports and forward them to the Sure Signal device s MAC address the sure signal MAC address is written on the back of the device 1. Ensure that your Sure Signal device is assigned to a fixed static IP address on your router s network. 2. The below table consists of the ports requiring forwarding with their proper protocol types. Port Protocol Type 8 TCP UDP 50 TCP UDP 53 TCP UDP 67 UDP 68 UDP 123 UDP 500 UDP 1723 TCP UDP 4500 UDP 33434 - 33445 UDP 3. Services are only guaranteed on a PPPoA internet connection. 4. The maximum connection MTU size to guarantee the connection is 1500 Regards, Vodafone Technical Customer Services

 

Did as requested and all it did was make the power light solid, the second and 4th lights orange.   Called again and they told me to press the reset button.  Out of interest when I press and hold the reset button, nothing at all happens until I let go, then all the lights go out and it then goes to reset itself when the lights come back on again.  When I mentioned this I was told that was because I can’t see what is happening, it takes place at Vodafone’s end. 

 

Right at this moment I am back to have the solid power light, and lights two and three lit up as it seems they should be, but no signal.  I would be grateful if this could be looked at quickly, I have until Friday to return this unit under Distance Selling rules and I would much prefer to have a signal. 

 

 

Speed test:  ping 65 ms

Download:  6.11

Upload:  0.31

 

Ping 84ms

 

IP Address:  81.158.236.25

 

Suresignal number:  40134716816

 

Microsoft Windows [Version 6.0.6002]

Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

 

C:\Users\Rabmc>tracert 212.183.133.177

 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

 

  1     1 ms    <1 ms    <1 ms  BTHomeHub.home [192.168.1.254]

  2    41 ms    38 ms    38 ms  217.32.95.58

  3    38 ms    38 ms    37 ms  217.47.211.193

  4    46 ms    47 ms    45 ms  213.1.69.78

  5    50 ms    46 ms    46 ms  31.55.165.102

  6    47 ms    46 ms    46 ms  31.55.165.35

  7    46 ms    47 ms    46 ms  31.55.165.107

  8    46 ms    45 ms    46 ms  acc1-10GigE-9-2-0.mr.21cn-ipp.bt.net [109.159.25

0.100]

  9   101 ms    58 ms    60 ms  109.159.250.17

 10    77 ms    52 ms    53 ms  peer2-xe0-1-0.telehouse.ukcore.bt.net [109.159.2

54.138]

 11    54 ms    52 ms    52 ms  166-49-211-190.eu.bt.net [166.49.211.190]

 12    52 ms    62 ms    67 ms  166-49-211-254.eu.bt.net [166.49.211.254]

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *

 

 

 

7 REPLIES 7

Sukhi
Moderator (Retired)
Moderator (Retired)

Hi Ishbel

 

Thanks for providing your Traceroute.

 

I can see that your Sure Signal connected to our servers this morning. Can you confirm if everything is running ok now?

 

Thanks

 

Sukhi

Hi Sukhi

 

Thanks for replying, still no signal at all

Just an update - at the moment since yesterday my phone has been showing pretty much full signal.  However, my phone won't connect to said signal, says not registered on network.  Online chat last night said sure signal problem, called this morning and they have asked me to reset ss, I have and it's showing correct lights and phone showing full bars.  Still won't let me connect to network.  Please help

Retired-James
Moderator (Retired)
Moderator (Retired)

Hi Ishbel,

 

This issue is down to your upload speed.

 

Basically, there is enough upload speed for the Sure Signal to setup but not enough to make a call.

 

You will need to speak with your internet provider to see if they can increase your upload speed.

 

James

Can you tell me what the minimum upload speed I need is?

Retired-Dave
Moderator (Retired)
Moderator (Retired)

Hi ishbel,

 

We generally recommend around 1Mbps, but it can work a little below this. You're right at the absolute minimum for the basic connection right now.

 

The more calls you want simultaneously, the higher the speeds you'll need.

 

Dave

up and running with it just now, will monitor the speeds, but going fine, thanks for the help