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Sure Signal V3 not connecting

Tom303
2: Seeker
2: Seeker

Hi there,

 

We are having a bit of an issue with our Sure Signal (v3 latest model).

 

The device switches on and goes through the motions, however, every time it ends up with the following lights:

 

original.jpg

 

I have followed the troubleshooting steps on this forum but have had no luck. I've also reset the unit, left it unplugged for an hour or two and tried again, etc.

 

I have replaced the unit so it doesn't seem to be a hardware issue.

 

Please can anyone offer any advice or help with troubleshooting? I've read that there's also a vodafone whitelist of some kind?

 

Many thanks,

 

Tom

1 ACCEPTED SOLUTION

Retired-Matt_B
Moderator (Retired)
Moderator (Retired)

Hi Tom303,

 

I'm sorry for the delay in this being completed.

 

I can now confirm that your IP address has been added to our whitelist.

 

Please perform a reset of the Sure Signal from your end and everything should then be up and running.

 

Thanks, 

Matt B

View solution in original position

31 REPLIES 31

Retired-Matt_B
Moderator (Retired)
Moderator (Retired)

Hi @911c4,

 

Please try entering 212. infront of the first set of numbers.

 

If this fails, please speak to your ISP directly about setting this up.

 

Thanks,

Matt

Hi

 

Changed the Ethernet cable: No change

 

Deregistered the Sure Signal and reregistered the following day.

 

Same effect - RED Light is solid, internet light pulses around 10 times, goes out and repeats the process over and over. No other lights lit.

 

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