Sure Signal V3 not connecting

[anthony_bargery]

Hi, Can someone please help me.

I have been trying to connect multiple Sure Signal on the network but getting no where.

Were using the Sure Signal V3 device and plugged direclty into a Draytek 2830 router all i'm getting is a red flashing ligth and the 2 static orange lights on the right.

My IP - 85.184.192.234

70Mbps Down

70Mbps UP

S/N 42163798590

Trace Route Result -

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  Vigor.router [192.168.1.1]
  2    12 ms     2 ms     2 ms  85.184.192.233
  3     9 ms     4 ms     4 ms  172.16.20.190
  4     5 ms     4 ms     5 ms  172.16.10.18
  5     4 ms     4 ms     4 ms  gi0-0-0-4.nr11.b015593-1.lon01.atlas.cogentco.com [149.11.142.165]
  6     5 ms     4 ms     4 ms  te0-0-1-1.rcr11.b015593-1.lon01.atlas.cogentco.com [154.25.1.93]
  7     5 ms     5 ms     6 ms  be2427.ccr21.lon01.atlas.cogentco.com [154.54.38.201]
  8     4 ms     4 ms     4 ms  ae14-xcr1.lns.cw.net [195.2.22.21]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Would really appricate any help on resolving this issue.

Thanks in advance

[shoddybusiness]

Welcome to the madhouse, mate. Take a look at the MANY, MANY threads and you'll see that Vodafone are covering up a mighty balls-up.

[anthony_bargery]

That's what it feels like, there is NO definite answer on any posts apart from try this and that... got bored of reading and started a new post 🐵 Doesn't help i'm getting my derriere chewed by the directors now.

Best part is we complained as the signal is getting worse where we are and it was Vodafone who suggested using the Sure Signal boxes instead of fixing the issue.

@Vodafone - Please get back to me with a solution please. thanks 

[Tash]

@anthony_bargery I can see that the IP you've provided is not on our whitelist. I've now spoken with the specialised team and have requested that this be added for you. 

[anthony_bargery]

HI @Natasha,

Thanks for your reply, how long does it take for the our IP to be whitelisted? Also if there a way for the IP's to be checked if whitelisted? as i don't understand why Vodafone would be issuing the devices without informing the user that their External IP would need to be Whitelisted on the Vodafone network prior to using the uint?

Sorry but i have been working on getting the devices working now for almost 7 days and i am getting a little fustrated with the support from Vodafone.

[anthony_bargery]

@Natasha - What ever you did helped getting the Signal Box working.

I have another 5 devices that are now unable to connect and getting the same light sequence

The SN are -

43163740301

43163714637

43163712342

43163712375

42163796859

Are you able to provide the IP whitelist to each one of them Serial numbers please?

Many thanks in advance

[Rahim]

@anthony_bargery Thank you for letting us know @Tash was able to help in getting your issue resolved. 

Please provide us with each individual IP address for all the Sure Signal devices that you're having issues with. 

[anthony_bargery]

@Rahim Thanks for your message.

The IP for each device is the same - 85.184.192.234

They are all in the same locaiton but they are not connecting.

Thanks

[TrueSpeed]

Hi, We are in internet provider, some our customers are using Vodafone SureSignal and they have reported SureSignal stopped working after switching internet to us. Our routers are not filtering the ports needed for the SureSignal to work.

Is there a process in place or a contact where we can request as an ISP, to our ip addreses range to be whitelisted? That will enable your and ours customers to use Vodafone SureSignal.

Thank you,

[Tash]

@anthony_bargery The IP address provided is in our whitelist.

I can see that the device with serial number 43163740301 has failed to add numbers to the Sure Signal. Please can you let us know if you receive any error messages when adding the numbers? If not, please speak to our Live Chat team for assistance with this. 

The devices with serial numbers 43163714637, 43163712342 and 43163712342 have successfully registered but have not connected to our network. Please ensure that your router is set up for port-forwarding when speaking to your ISP (internet service provider) or try a different Ethernet cable.  

The device with serial number 43163712375 has not been registered. Please register the device here and let us know if you have any other issues.

@TrueSpeed Please let us know your IP address so we can check this for you.