Sure Signal V3 not working even after resetting

[Ossiedog]

Power - flashing, Internet - solid orange, In Service - off, In Use - solid orange reset done and router checked please help.   

[Woburn]

Many thanks.. I'll get onto Virgin and pester them until they get a fix.. Not surprisingly, when I called them they said everything was 'fine' from their end !!!! 

[iancooperman]

Hello VSS Forum,

My SureSignal v2 has been working well for the past year or so, but then a week ago it's stopped. I've got solid power light but flashing system light. I've reset and left alone for a few days but to no avail, still not establishing a connection.

My serial number is: 40120905134

Can you guys see anything from your side, does it need re-sync'ing(?).

Any help would be much appreciated.

Ian.

[Retired-EricChe]

@iancooperman

What type of light is the 3rd light (phone/device LED) displaying? 

The Sure Signal is showing it last connected with the network yesterday. It may be worth connecting your Sure Signal in another location, such as a friend or family member's house. You’ll need to leave it connected for at least 24 hours.

After this, if you still need help please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[iancooperman]

Speed Test = Down: 15.00, UP: 9.16

Ping Test= 206ms

Packet Loss = 0

Jitter = 24ms

External IP= 86.8.153.8

Trace Route

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     9 ms    11 ms     5 ms  routerlogin.net [192.168.0.1]
  2     *        *        *     Request timed out.
  3   211 ms   218 ms   217 ms  bagu-core-2a-xe-203-0.network.virginmedia.net [82.15.206.217]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8   160 ms   177 ms   173 ms  lndgw2.arcor-ip.net [195.66.224.124]
  9   199 ms   202 ms   204 ms  85.205.0.86
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.

etc...

[iancooperman]

Forgot to say that the third (phone) light is off.  Just the power (solid) and system (flashing).

Been like it for days....

Cheers, Ian.

[iancooperman]

I've just reset my Virgin Media router and my results have improved:

now getting...

Speedtest (selected Vodafone, Newbury): 62mb DOWN, 12mb UP

Pingtest: 28ms

Thanks, Ian.

[Goat_]

Trying to consolidate all VM customers to one thread so we can track en masse.
http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-Outage-on-Virgin-Media/td-p/2448467

[iancooperman]

Sorry, accientally marked the above comment as an asnwer.  When it really isn't.

I've now moved my SureSignal to my office where it still doesn't work.  Same condition.  Power = On, System = Flashing and Signal = Off.

Please could i request a re-sync on my unit.  I fear this is the only fix that remains.

I'll hold my breath with antisipation!

Thanks all!

Ian.

[cineriv]

Hi Ian,

I guess that you are not aware of the issue that has been plaguing Virgin Media customers with Sure Signals that have failed to work for over a week or so.

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-V3-not-working-even-after-resetting/... is where the majority of posts are concerning this issue.

Regards,

Mike.

[iancooperman]

Cheers Mike.  I've followed-up on that other thread asking if there's anything we should be asking Virgin Media to do to fix this.

Somebody at Vodafone must be able to do some more diagnostics to see where it's all going wrong.

I'm guessing there's something odd with their routing table...

Cheers for the heads-up anyway - i appreciate it.

Ian.