Sure Signal V3 not working even after resetting

[Ossiedog]

Power - flashing, Internet - solid orange, In Service - off, In Use - solid orange reset done and router checked please help.   

[Goat_]

Trying to consolidate all VM customers to one thread so we can track en masse.
http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-Outage-on-Virgin-Media/td-p/2448467

[km108]

I have not had sure signal working for 2 days after working perfectly for 9 months with Virgin. I have flashing red bar and two solid orange icons.

[Goat_]

Why did this thread disappear?

[AndrewMc]

Can someone from Vodafone please post an update on the Virgin Media issue? Who is it affecting - all VM customers using VSS? What steps are being taken to resolve it? Silly question, but are people working this weekend to resolved? I have had no phone signal for a week.

 We should be getting updates at least daily. Instead VF admin appears to have deleted the thread recording the Virgin Media issues.

[chittoe]

@Sarah

I have checked the Sure Signal again. All Lights on correctly, but no signal on my mobile.

The tests show -

Speed test: 4.89

Ping test:

Line Quality B*

MOS 4.32

Ping 45ms

Jitter 2ms

ISP BT

Score 2.5

IP: 86.141.76.119

Traceroute:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

1   81 ms     9 ms     6 ms BThomehub.home [192.168.1.254]

2   29 ms   37 ms   30 ms 217.47.206.122

3   31 ms   31 ms   29 ms 217.47.206.145

4   45 ms   40 ms   39 ms 213.1.69.122

5   36 ms   35 ms   37 ms 217.41.169.219

6   40 ms   37 ms   42 ms 217.41.169.109

7   35 ms   36 ms   56 ms acc2-10GigE-3-3-0.sf.21cn-ipp.bt.net [109.159.25

1.219]

8   48 ms   58 ms   58 ms core2-te-0-4-0-16.ealing.ukcore.bt.net [109.159.

251.59]

9   48 ms   52 ms   58 ms core1-pos9-2.bletchley.ukcore.bt.net [194.72.31.

153]

10   51 ms   56 ms   47 ms lndgw2.arcor-ip.net [195.66.224.124]

11   52 ms   49 ms   51 ms 85.205.0.93

12 - 30    *       *       *     Request timed out.

Trace complete.

Smart Setup is turned off.

Mobile works fine outside house.

All other devices connected are working fine.

The Ethernet cable has been tested again and connects fine to other devices.

I have tried re-setting, the Sure Signal

1. The Sure Signal did not response not even a Power Light.

2. I turned the Power on and off and it reverts to the original problem of Power Light flashing, Internet - solid orange, Service - solid white, Use - orange s​olid.

3. A further re-set resulted in no response, just dead.

There clearly is a problem with this device, please can you assist.  Thanks 

[VodaDave]

There are so many posts oin this you have probably missed the importnat one. Are you with VM?  If so VM increased their speeds end of October and this has stopped everyone's sure signal working even if you kept the same VM internet speed.  VM and Vodafone are working on it according to Vodafone but no date for a resolution.  Lots of complaintes on VM site as well.  Please don't afjust your sets as they used to say in the old days. There is no solution your end. We just have to wait or move to another mobile provider!

[max10128]

Just read the 2nd post (mine) on page 9.

We have to wait.  That's life.  If you don't like it, move provider.  Simples. 

[andyho_uk]

Hi everyone.

Am having similar issues as those above (flashing red, left right amber, middle ligt off, right light amber). New Suresignal 3 on a BT Infinity 1 connection via a BT Homehub 5. Has never successfully connected.

IP: 86.134.120.241

Serial: 42151544469

Download: 31.4

Upload 9.6

Ping: 32

Jitter: 5

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

1  bthomehub (192.168.1.254)  4.718 ms  1.912 ms  2.064 ms

2  * * *

3  * 31.55.187.193 (31.55.187.193)  202.694 ms  8.273 ms

4  31.55.187.224 (31.55.187.224)  8.231 ms  8.598 ms  8.430 ms

5  195.99.127.182 (195.99.127.182)  8.409 ms  7.868 ms  8.802 ms

6  195.99.127.3 (195.99.127.3)  8.880 ms  30.991 ms  10.298 ms

7  lndgw2.arcor-ip.net (195.66.224.124)  14.353 ms  11.130 ms  12.437 ms

8  85.205.0.93 (85.205.0.93)  10.735 ms  10.456 ms  10.637 ms

9  * * *

10  * * *

11  * * *

12  * * *

13  * *

Thanks,

Andy

[impudent]

Hi, my sure signal v2 stopped working a couple of weeks ago:

RED power light is flashing.

Light 1 solid orange.

Light 2 off.

Light 3 solid orange.

I have tried all the troubleshooting steps I can find to no avail.

Speed test results
Your external IP address: 86.5.227.104

Sure Signal serial number: 40131557338

Traceroute:

C:\>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 10 ms 11 ms 11 ms cpc6-amer3-2-0-gw.15-2.cable.virginm.net [86.5.227.1]
2 10 ms 18 ms 12 ms watf-core-2a-xe-1130-0.network.virginmedia.net [80.3.1.93]
3 31 ms 21 ms 15 ms brnt-bb-1c-ae14-0.network.virginmedia.net [62.253.175.90]
4 * * * Request timed out.
5 * * * Request timed out.
6 15 ms 27 ms 16 ms brhm-bb-1c-ae1-0.network.virginmedia.net [62.254.42.210]
7 * 18 ms * tcl5-ic-2-ae0-0.network.virginmedia.net [212.250.15.210]
8 22 ms 23 ms 22 ms lndgw2.arcor-ip.net [195.66.224.124]
9 24 ms 19 ms 22 ms 85.205.0.93
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\>

Thanks

[BandOfBrothers]

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. They are available on eBay for around £10.


FAQs : https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

To note the Sure Signal Device comes with a 24 month warranty.