I am another VIRGIN MEDIA v Vodafone Sure Signal sufferer. About 3 days ago my VSS 3 stopped working (having been registered for many months) and got the dreaded flashing red light as detailed below:
(1) Flashing RED Power light
(2) Internet Light - solid white
(3) In Service Light - off
(4) In Use Light - solid white
Hard reset conducted - after 1-2hrs, no change in the lights, no matter how many resets, this has been the same for 3 days.
New ethernet cable attached & hard reset conducted, no change
Serial Number: 42150231209
Mac Address: B046FC5EFE7D
ISP: Virgin Media
Download speed: 107.29Mbps
Upload speed: 6.22Mbps
Ping: 12ms
Ping test results
Packet loss: Unable to test
Ping: 20Ms
Jitter: 2ms
Line Quality: B*
Server:Maidenhead
ISP:Virgin Media
Distance:50 miles
External IP: 86.3.90.71
tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 * * * Request timed out.
2 10 ms 12 ms 11 ms cpc2-epso5-2-0-gw.6-3.cable.virginm.net [86.3.90.1]
3 9 ms 51 ms 12 ms hers-core-2a-xe-820-0.network.virginmedia.net [80.3.35.33]
4 46 ms 13 ms 16 ms brnt-bb-1c-ae21-0.network.virginmedia.net [62.254.42.33]
5 * * * Request timed out.
6 * * * Request timed out.
7 15 ms 16 ms * brhm-bb-1c-ae1-0.network.virginmedia.net [62.254.42.210]
8 * * * Request timed out.
9 22 ms 19 ms 23 ms lndgw2.arcor-ip.net [195.66.224.124]
10 21 ms 24 ms 21 ms 85.205.0.86
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
MTU: 1500
Ports forwarded and checked as below:
- 8 – TCP/UDP
- 50 – TCP/UDP
- 53 – TCP/UDP
- 67 – UDP
- 68 – UDP
- 123 – UDP
- 500 – UDP
- 1723 – TCP/UDP
- 4500 – UDP
- 33434 – 33445 – UDP
Vodafone
Firstly please help with my problem from your end.
Secondly, if you believe this to be a problem with VIRGIN MEDIA, please help US and give us the information of what the problem is, so we can address out issue with Virgin and educate them
09/11/15 Update
No reply from Vodafone to original post, so posted again having today spoken with Virgin Media.
Virgin Media
Representative read this forum thread as a result of me contacting them, they assured me that:
- My superhub is running the most uptodate software
- There service has not changed in recent weeks
- That my Superhub had the correct ports forwarded and that it had a static IP
A Superhub reset & then a VSS3 hard reset resulted in the same error!!
Representative then suggested addin gthe VSS3 into the DMZ settings of the Superhub, this was attempted followed by Superhub reset & then a VSS3 hard reset - result = same error!!!!
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