You are here:

Vodafone Sure Signal

Ask a question:
Reply
Rank 1: Guest
Posts: 10
Registered: ‎08-05-2015

Sure Signal V3 stopped working

[ Edited ]

Hi

 

My Sure Signal V3 has been working OK for some time. Yesterday it stopped working.

 

Please resync my Sure Signal,

serial number 40132714821

 

Below is my completed trouble shooting template.

 

Sure Signal status:
active

The issue you’re experiencing:
Sure Signal not transmitting 3G signal.
Therefore phone can't connect to Sure Signal.

We have 2 phones and they both have the same symptoms.

Both phones report that the Vodafone network is not available.

I have tried resetting it sevarl times, with no effect.

What light sequence you're seeing:
1 Red Soild
2 White Soild
3 White Soild
4 Off Always

 

Your ping test results from here.

Ping 22mS

Jitter 1mS


Your speed test results from here.
Ping 27mS
Download 37.45Mbps
Upload 9.39Mbps

Your external IP address from here.
91.85.219.9

Your Sure Signal serial number:
40132714821

The results of a traceroute.
Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  home.gateway.home.gateway [192.168.200.254]
  2    21 ms    21 ms    20 ms  lo0_ecldsl-bba7.th.eclipse.net.uk [82.153.1.69]
  3    20 ms    20 ms    20 ms  91.85.10.97
  4    21 ms    21 ms    21 ms  86.54.135.173
  5    21 ms    21 ms    21 ms  vl-39.lon-gs1cr.spn.kcom.com [62.164.168.9]
  6    22 ms    24 ms    21 ms  195.50.122.125
  7     *        *        *     Request timed out.
  8    22 ms    22 ms    21 ms  Vodafone-level3-200G.London1.Level3.net [4.68.72.94]
  9    21 ms    20 ms    21 ms  ae0-xcr1.lsh.cw.net [195.2.24.110]
 10    22 ms    22 ms    21 ms  ae36-xcr1.lns.cw.net [195.2.25.170]
 11     *        *        *     Request timed out.
    "    "    "    "
 30     *        *        *     Request timed out.
Trace complete.

 

 

Message 1 of 4 (372 Views)
Posts: 1,836
Topics: 3
Thanks: 70
Solutions: 28
Registered: ‎05-07-2011

Re: Sure Signal V3 stopped working

Hi @BlacKnight

 

My apologies for the delay with updating this thread. 

 

I can see we replied to your other post about this. 

 

Thanks, 

 

Message 2 of 4 (341 Views)
Rank 1: Guest
Posts: 10
Registered: ‎08-05-2015

Re: Sure Signal V3 stopped working

Thanks Amanda

 

This post disappeared from view from the forum for some reason, so I had to post it a second time. As you say, the issues was resolved in the other thread.

 

Message 3 of 4 (331 Views)
Posts: 1,836
Topics: 3
Thanks: 70
Solutions: 28
Registered: ‎05-07-2011

Re: Sure Signal V3 stopped working

Thanks for getting back to us @BlacKnight 

 

I'm glad to hear it was sorted. If you need anything else, you know where we are. 

 

Smiley Happy

Message 4 of 4 (328 Views)
Got a question?

Get help and technical support on Vodafone's devices, products and services from our online community

If your question relates directly to your account or mobile number please contact our customer services team.

My Vodafone

Stay in control of your spending and manage your account online.

Log in

Register for My Vodafone

Help videos

Sure Signal Help