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05-02-2014 12:31 PM
Hi,
I'm having a lot of issues with my sure signal (v1) that upto a few weeks ago worked perfectly.
The issues seemed to start when my sure signal was derigistered by Vodafone.... I had set it up ( a few years ago) with a pay as you go sim as the primary number.... I hadnt used that number for a while and it got killed off and I had to reregister the sure signal with a current number.
This has now been done....but I'm still not picking up the sure signal on my phone.
What I have noticed is that the sure signal isnt doing the normal light sequence when I try to do a factory reset (Ive done many of these at home and at work).... normally when you press the reset button... it goes to one light lit....then lights each light one by one etc etc
When I hold down the reset button.....all the lights come on (at the same time)....until I release the button.... Ive never seen this before....is this normal or does it indicate a fault on the sure signal.
The SN is 21197039015
Solved! Go to best answer.
17-02-2014 11:28 AM
Hi, I can confirm that the update has again fixed the issue with the V1 suresignal.
Thanks
16-02-2014 01:20 PM
16-02-2014 01:29 PM
17-02-2014 11:28 AM
Hi, I can confirm that the update has again fixed the issue with the V1 suresignal.
Thanks
15-01-2015 05:38 PM
I have a sure signal V 1 that was registered on a contract which ended two years ago. I do not have the login details for that contract. The sure signal is suspended now (Your Vodafone Sure Signal 21197030444 in postcodeXXX XXX has been suspended due to Inactivity.
I need to reenable it.
I have called Customer Support but have not got any where.
I would appreciate some advice how to reenable.
19-01-2015 09:52 AM
Hi @alansidik
Welcome to the eForum.
So we can look into this, get in touch with our Live help team.
Cheers,
Laura
03-12-2016 10:38 PM
04-12-2016 11:31 AM
Hi @Katieflinn,
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Thanks
Mark
10-12-2016 03:47 PM
13-12-2016 02:52 PM
13-12-2016 03:07 PM
@Katieflinn I've checked your Sure Signal and can see that your device hasn't made contact with our server since 4 December 2016.
I've resynced your device in an attempt to refresh your services on our server.
Please allow 6 hours before your device obtains a connection and starts working again.
If this doesn't help resolve the issue, you'll need to test your device in a different location with a different ISP (internet service provider).