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08-08-2016 06:45 PM
Hi
My Sure signal one stopped working a couple of weeks, the first light is on, then the second light comes on, and the 4th light eventially starts to flashe, then 2 and 4 go out, and the cycle starts again.
My ISP is BT, and i know there were problems but i thought these would heve been resolved by now.
I have reset my router, reset the suresignal, un registered it, re-registered it, connected it to another broad band conenction (Plusnet) . set up port forwarding, upnp is enabled,, but the problem remains,.
My public IP address is 5.80.2.26
My Serial number is 21223485117
C:\>tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 2 ms 2 ms 2 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 193 ms 11 ms 10 ms 31.55.187.180
5 13 ms 9 ms 10 ms core2-hu0-8-0-5.southbank.ukcore.bt.net [195.99
127.186]
6 12 ms 10 ms 10 ms 213.121.193.207
7 888 ms 10 ms 10 ms t2c3-et-3-3-0-0.uk-lon1.eu.bt.net [166.49.211.2
8]
8 11 ms 10 ms 10 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * ^C
C:\>
Is there a problem that you can see?
Thanks
Phil
08-08-2016 07:24 PM
Hi @phil_clark
It may be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10.
From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
09-08-2016 04:16 PM
@phil_clark I've checked your Sure Signal from our end and can see it's pending activation.
I'll take a look into this further and get back to you when I have an update.
11-08-2016 06:31 PM
Thanks for the reply, whenever i clicked on My Suresignal it came up with an error, so i could not see teh status of it. I have just checked and it still says pendingActive, have you had chance to look into this?
My IP address, and changed and is now
11-08-2016 06:34 PM
Hi @bandofbrothers,
Thanks for the reply, i have tried a new PSU but i have the same fault. The status is now saying pendingActive so i think it is a fault their end.
15-08-2016 12:51 PM
@phil_clark I've checked your Sure Signal via the serial number and can see it's made a connection recently.
Please can you let us know if you're still having trouble?
16-08-2016 07:53 PM
Hi @Rahim,
Thanks for your help, ,it is now working properly again.
19-08-2016 10:35 AM