Sure Signal Version 1 not working for over 24 hours

[Witneyjack]

I have tried the rest procedure a couple of times . The lights vary. Sometimes just light 1 is Lit, then sometimes light 2 flashes or light 4 flashes. I can't use my mobile phone without it as the coverage is so poor where I live. Can someone help please?

[BandOfBrothers]

Hello @Witneyjack

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues.

They are available on eBay for around £10.

From member cineriv

"But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

[Retired-Charles]

@Witneyjack - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results from here.
• Your ping test results from here.
• Your external IP address from here.
• The results of a traceroute.
• Your Sure Signal serial number:

VSS Traceroute command

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear.
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[Witneyjack]

Sure Signal Version 1  serial number

• Your speed test results 74 mb
• Your ping test results from ping 25ms jitter 6ms
• Your external IP address from  182.61.112
• The results of a traceroute.
• Your Sure Signal serial number: 21197196971

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Duncan>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     3 ms     5 ms     2 ms  BThomehub.home [192.168.1.254]

  2     *        *        *     Request timed out.

  3     *        *        8 ms  31.55.187.181

  4     9 ms     7 ms     7 ms  31.55.187.188

  5    10 ms     9 ms     9 ms  core2-hu0-0-0-1.southbank.ukcore.bt.net [195.99.

127.168]

  6    10 ms    10 ms    10 ms  peer1-et-2-1-0.telehouse.ukcore.bt.net [62.172.1

03.25]

  7    15 ms    16 ms    13 ms  lndgw2.arcor-ip.net [195.66.224.124]

  8    12 ms    11 ms    14 ms  85.205.0.93

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

C:\Users\Duncan>

[Retired-Charles]

@Witneyjack - Thanks for those, they look fine and the last time we had contact with your Sure Signal was at 3:21am today. Please confirm in what sequence the lights are showing/flashing.

[Witneyjack]

At the moment light one is solid and light two is flashing

[Retired-Charles]

@Witneyjack - Please take a look at the following:

Check that your Sure Signal has been assigned an internal IP address by your router.

The Sure Signal must be assigned an internal IP address by your router. If your router supports DHCP (Dynamic Host Configuration Protocol), this must be enabled as doing so will enable the router to assign an IP address to your Sure Signal automatically.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                  
• 68 – UDP                      (Virgin Super Hubs)                                  
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

[cineriv]

---

@Witneyjack wrote:

The lights vary. Sometimes just light 1 is Lit, then sometimes light 2 flashes or light 4 flashes.

---

Hi Witneyjack,

If the light sequence is still the same as your original post, then it is almost certain that it is due to a degraded power supply as suggested by Bandofbrothers in post 2.

Further info on this symptom .......

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/SureSignal-1-flashing-but-not-working-possible-...

Regards,

Mike.