cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Sure Signal Version 1 stopped working

Solarpanel
2: Seeker
2: Seeker

Hi, I have been away and got back and noticed that my Sure Signal is not working.

Here are the results of the tests

 

Speedtest Download 71.09 upload 18.85

Ping 18ms Jitter 1ms

86.149.51.210

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  BThomehub.home [192.168.1.254]

  2     *        *        *     Request timed out.

  3     *        *        *     Request timed out.

  4    11 ms    11 ms    11 ms  31.55.187.232

  5    20 ms    15 ms    15 ms  195.99.127.0

  6    14 ms    14 ms    14 ms  194.72.31.139

  7    14 ms    15 ms    15 ms  lndgw2.arcor-ip.net [195.66.224.124]

  8    15 ms    15 ms    15 ms  85.205.0.93

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

Serial Number 21224706933

 

I need the device to work.

10 REPLIES 10

Hi @Solarpanel

 

It could be that the Vodafone Sure Signal is faulty.

 

Check here for our repair process, if the device is over 12 months old this will need to be replaced, see here.

 

Cheers,

 

Laura