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RichardOrmerod · ‎26-11-2015

I bought a version 3 device yesterday afternoon.

Plugged it it.

Registered 3 numbers.

All the lights are active, but all 3 phones are only showing 2 bar signal strength and not recognising/ connecting to the Sure Signal Box.

It is plugged into a BT Home Hub 5 and we have superfast fibre-optic broadband.

Any ideas before I take it back for a refund?

RichardOrmerod · ‎29-11-2015

The solution was;

The Sure Signal is only 3G.

So we had 3 devices that were all set to 4G.

Changed their Settings -> Mobile Data to 3G and everything worked fine.

I didn't see this recommendation in any of the material.

Poor documentation.

I found out by asking an on-line question and someone from the Sure Signal Tech Support team called me back! Much better than navigating the phone system.

The guy did say you can reach the Sure Signal Tech Support team directly by calling Call 03333 040 191 then take option 2 three times and finally option 5

View solution in original position

RichardOrmerod · ‎09-12-2015

That doesn't work for me and it's what the Vodaphone Sure Signal techie told me to get mine working.

jeffkinn · ‎09-12-2015

@RichardOrmerod wrote:
That doesn't work for me and it's what the Vodaphone Sure Signal techie told me to get mine working.

I understand that but it isn't a general truism.

Richemlyn · ‎09-12-2015

Ive tried changing it to 3G, still not picking up a signal.

RichardOrmerod · ‎10-12-2015

Phone them up.

Call 03333 040 191 then take option 2 three times and finally option 5 – straight to the Sure Signal team.

Richemlyn · ‎10-12-2015

I will call them tomorrow as still no luck today, tried everythng now.

Retired-Wayne · ‎14-12-2015

Hi Everyone,

If there is 4G availability in the area, it can cause issues for you, when trying to pick up 3G from your Sure Signal.

The best thing to do is to switch off 4G on your phone, when you’re at your home location.

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Sure Signal all set up but phones not picking up