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02-10-2014 02:21 PM
Hi
I have a new iPhone 5S but it only gets 3 (sometimes 2) bars of signal strength. My old iPhone 4 used to get 5.
In fact I'm not even sure the SS box is making any difference as I get the same number of bars if I turn Wi-Fi off.
Anyone know why this is and what I can do.
Sure signal box has the solid red light and the white left hand button (not the one that normally lights up when making a call).
In fact I've just noticed the other light now doesnt light up when making a call - which I'm guessing is the probelsm.
How do I resolve it???
04-10-2014 12:35 PM
Hi Ndmaynard,
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Thanks,
Laura
12-10-2014 11:46 AM
Hi
Here is the info you need (hopefully!!)
Just so you know I have had to recently re-register the sure signal box to me due to the way Vodafone had to swap my number to the new Vodafone SIM.
I have already gone through the trouble shooting and have tried to reboot the box but it makes no difference.
I have also discovered that I can get full signal strength if I put my phone into and then out of aeroplane mode, but this does not make it autoconnect next time.
Your speed test results from here.
4.19Mbps
Your ping test results from here.
39 ms
Your external IP address from here.
176.252.132.215
The results of a traceroute.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Nicky Maynard>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 3 ms 1 ms 1 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 29 ms 32 ms 32 ms 02780a00.bb.sky.com [2.120.10.0]
4 36 ms 34 ms 34 ms lndgw2.arcor-ip.net [195.66.224.124]
5 34 ms 30 ms 32 ms 85.205.0.86
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\Nicky Maynard>
Your Sure Signal serial number:
40121338483
15-10-2014 12:20 PM
15-10-2014 12:25 PM
17-10-2014 09:09 AM
Hi
I did the reset and turned it off and then on again after and hour and it all seemed perfect - but it's gone back to normal and I'm only getting 2 maybe 3 bars :smileyfrustrated:.
I can only get full strength by turning aeorplane mode on and off (or by turning the phone totally off and then on again).
What can you suggest now??
20-10-2014 01:38 PM
21-10-2014 06:57 AM