Sure Signal does not register with upgraded phone - Resync

[black_rod]

In common with others I have upgraded my phone (form an N8 to an iPhone 5) and the new device iPhone5 does not appear to register with or make use of the Sure Signal unit and I am getting a lot of dropped calls.

Could someone arrange a resync?

S/N

40123567345

Thanks in Advance,

Rod.

[Retired-Andy]

Hi Rod,

I’ve just performed a resync for you. To make sure the resync completes, can you perform a factory reset:-

• Hold down the reset button until all the lights show/flash (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead
• Once all the lights display, release the reset button
• The Sure Signal will come online in about an hour

Let me know how you go on.

Thanks

Andrew

If you have the time, would you be able to complete a short feedback survey for me? You can find it here and it’ll go to ensuring I’m offering the best service I can.

[black_rod]

Thanks for performing the resynch.

The phone now registers with the Sure Signal unit and the number of call drops has reduced.

I am still experiemcing some issues with call drops when on a different floor to the Sure Signal Unit but can only assume that these must be related to the signal path between the Sure Signal unit and the phone.

Thanks Again,.