Sure Signal has become unregistered

[dmm2101]

Since my online account was moved onto the new "newco" system my Sure Signal has stopped working. I no longer have visibility of my Sure Signal set up. All the users that were listed on the old set up have stopped working. The device (V3) looks ok with the correct lights lit. There is an option to register a new device but I get an error.

[Retired-Sarah]

Hi @dmm2101 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Sarah

[dmm2101]

After resetting all the phones the sure signal appears to be working again. However the problem of the device not being visible (de-registered) on my online account still exists. If I cannot manage the sure signal device online as previously I cannot add new numbers or make any changes at all?

[Retired-Matt_B]

Hi @dmm2101,

So that we can look into this further please have a chat with our Live help team.

Thanks,

Matt