Sure Signal intermittantly connecting to Iphone 5

[crowster80]

Hi,

I have a Sure signal 3 and two iphones in the house.  Iphone 4 works fine all the time.  My iphone 5 sometimes connects and sometimes will not.  If i turn the sure signal on and off it connects. It is getting a little frustrating as if i get a call and it has not connected the signal is that poor it drops straight away.  After paying £100 for this piece of kit i am a little perplexed as to why it is not 100 % or somewhere near 100 % connection improved.  I am the main account holder and I am using a BT home hub 4 with infinity 2 running at 80mbs at router.

[DaveCD]

Hi crowster80,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

DaveCD

[crowster80]

I have been looking at the thread I cannot see anything that helps. If one phone connects all the time and one does not I cannot see how relevant giving you speed tests etc is but I will gladly do it !

[crowster80]

Speed test wireless 32.99 MBs download 8.44 upload ping is 24ms

Ip 109.156.16.122

Sure signal serial number is. 40132752706
Traceroute to follow

[crowster80]

212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms BThomehub.home [192.168.1.254]
2 7 ms 7 ms 7 ms 217.32.146.168
3 10 ms 27 ms 8 ms 217.32.146.238
4 10 ms 8 ms 8 ms 217.32.147.226
5 8 ms 8 ms 8 ms 217.41.168.219
6 8 ms 17 ms 9 ms 217.41.168.109
7 9 ms 9 ms 8 ms acc2-10GigE-0-2-0-6.l-far.21cn-ipp.bt.net [109.1
59.249.229]
8 26 ms 16 ms 12 ms core1-te0-15-0-15.faraday.ukcore.bt.net [109.159
.249.149]
9 8 ms 8 ms 8 ms peer1-xe8-1-0.telehouse.ukcore.bt.net [109.159.2
54.181]
10 17 ms 9 ms 11 ms lndgw2.arcor-ip.net [195.66.224.124]
11 11 ms 10 ms 10 ms 85.205.116.10
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete

[DaveCD · Accepted solution]

Hi crowster80

Everything looks fine, the traceroute hits the servers, the speeds are good and the ping is as expected.

Those are the first things we check as often these are the root cause.

I have checked your serial number and can see all was well, apart from one hiccup, and although this has been resolved I have resynced your Sure Signal to correct any faults.

Please can you let me know if you're still experiencing the same issue.

DaveCD

[crowster80]

Thx ##### ok.

[crowster80]

Sorry not sure what happened above... All seems to be working since the resync

[Retired-Ian_]

Hi crowster80,

That's great news. Thanks for the update.

Cheers

Ian

[crowster80]

Hi after saying everything was fine the same problem showed up again. Resolution was to change carrier to non vodafone and then back... Has been locked on ever since... This seemed to be a problem with the phone ?