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Sure Signal is not working behind the sonicwall firewall

praveencusat
2: Seeker
2: Seeker

Hello,

 

I would really need some help from anyone of you to fix this. I have been trying to do everything i can with the help of this forum but no luck yet and dont know where to go.

 

I have one sure signal and its sitting behind the Dell Sonicwall firewall. i have done the NAT for the following ports 

  • 8 – TCP/UDP                 
  • 50 – TCP/UDP              
  • 53 – TCP/UDP              
  • 67 – UDP                                                                       
  • 68 – UDP                                                          
  • 123 – UDP                      
  • 500 – UDP                     
  • 1723 – TCP/UDP                   
  • 4500 – UDP                     
  • 33434 – 33445 – UDP  

and open the firewall for the following ips as well

 

  • 212.183.133.177
  • 212.183.133.178
  • 212.183.133.179
  • 212.183.133.181
  • 212.183.133.182
  • 212.183.131.128/26

Here is the traceroute result from our internal network to one of the VSS ip:

 

C:\Documents and Settings\adam>tracert 212.183.133.181

Tracing route to 212.183.133.181 over a maximum of 30 hops

1 34 ms 34 ms 35 ms park-basinet-3.router.demon.net [195.173.73.196]

2 35 ms 35 ms 35 ms park-inside-4-g6-0-4-s669.router.demon.net [195.
173.73.241]
3 35 ms 35 ms 35 ms ge-2-0-6-xur1.lns.uk.cw.net [194.70.97.118]
4 35 ms 36 ms 36 ms xe-0-3-0-xur1.lns.cw.net [194.70.97.66]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * ^C
C:\Documents and Settings\adam>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 35 ms 34 ms 35 ms park-basinet-3.router.demon.net [195.173.73.196]

2 35 ms 34 ms 35 ms park-inside-4-g6-0-4-s669.router.demon.net [195.
173.73.241]
3 35 ms 35 ms 35 ms ge-2-0-5-xur1.lns.uk.cw.net [194.70.99.9]
4 35 ms 35 ms 35 ms xe-0-3-0-xur1.lns.cw.net [194.70.97.66]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * ^C
C:\Documents and Settings\adam>

 

I have done all this but its still not working. Could anyone please help me to solve this issue?

 

Kind Regards,

Praveen

16 REPLIES 16

Ben_H
Moderator (Retired)
Moderator (Retired)

Hi @praveencusat ,

I'm afraid it looks like the Firewall is preventing a connection.

 

Please confirm that you've allowed the Sure Signal to go through registration without the Firewall active. Registration should take no longer than six hours when connected. 

Thanks,

Ben

Hi Ben,

 

We have allowed all your ips in our firewall and done the port forwarding as well.

 

I have reset it again, but when I held the reset button down the lights didn’t all come on after a minute. I still removed it from the power holding the button down and then plugged it back in. One light came on after about 10 seconds.

DaveCD
Moderator (Retired)
Moderator (Retired)

@praveencusat 

 

It appears that there's an issue with the infrastructure that's preventing a connection.

 

Please can you confirm what type of connection it is such as a bonded lines connection, satellite connection or similar?

 

So we can test the life of the Sure Signal, please test this at a friend or family members (preferably with a different ISP).

 

It may be a security setting, although it's sending the ping, it's not allowing the echoes to be received.

 

DaveCD 

Hi Dave,

 

I couldnt test it with any other ISP yet.

 

But i have allowed all your ips 

  • 212.183.133.177
  • 212.183.133.178
  • 212.183.133.179
  • 212.183.133.181
  • 212.183.133.182
  • 212.183.131.128/28
  • Ports and Protocols:

    • 8 – TCP/UDP                 (All routers)
    • 50 – TCP/UDP               (All routers)                                    
    • 123 – UDP                    (All routers)     
    • 500 – UDP                    (All routers)          
    • 4500 – UDP                   (All routers)    
  • Is that all fine ? 

Hello,

 

Could anyone please help me with this ?

 

Kind Regards,

Praveen

Hi Dave,

 

Can you see the ping echos reached to VSS now ? 

 

We are using a DSL internet connection in our office . 

 

Kind Regards,

Praveen

DaveCD
Moderator (Retired)
Moderator (Retired)

@praveencusat 

 

I can see it's still not connecting.

 

So we can rule out a fault with the Sure Signal, please test it at another location.

 

DaveCD