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Vodafone Sure Signal

Sure Signal just exploded!

11: Established Silver

This is why it is important to contact the BBC..

 

 PLEASE DO SO IF NOT DONE SO ALREADY..

 

It takes less than 5 minutes and your time will not be wasted...

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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3: Seeker Silver

Don't hold your breath - replied twice to Vodafone private message over a week ago, no response!

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Moderator

@pjeffe9172 @jetsetcarwash @uk_martin_smith I've sent you all an alternative way of contacting our team via private message.

 

 

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2: Seeker Bronze

Hi

 

Was just checking up on SureSignal's as moving to a new house with very poor coverage on Vodafone (to be fair other networks not that much better at the same location).  With Vodafone it's only 2G by a window at the top of the house if I'm lucky!

 

Given the cost to buy a SureSignal and that there seems to be a safetly/reliability issue I think my best option is to leave Vodafone and go with EE who support Wi-Fi calling on more phones, including the one I already have (Nexus 6P), even if it costs me £30.00 of my remaining contract (would be leaving 2 months early), Wi-Fi calling may be better as it can be used anywhere with Wi-Fi, not just at home with a SureSignal that by the sounds of it could go pop, and avoids plugging in another device.  I will have fast broadband at the house.

 

Vodafone, despite their bold claims of network investment, seem to be falling behind.

 

 

 

 

 

 

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11: Established Silver

I think it is time that pressure is put on Vodafone to open up WiFi calling to the masses and not use it as a method to sell someone a new phone or tie them into a new contract.

 

This feels like Vodafone are holding people to ransom to upgrade and take out suitable contracts when this has been available for a long time now on various handsets and simply needs switching on.

 

It appears that Vodafone are using the fact that people need a working signal as a way to induce sales of handsets and contracts when they in reality should be offering every possible means to use the devices they own.

 

I have an older S5 which I am very happy with, I do not want to upgrade as I do not need to and the reviews on the S6 and S7 are not great compared to the S5 which seems to have better integrity to water ingress.

 

But in order to maintain signal, I have to pay for and run a SureSignal unit with its associated issues.

 

When will Vodafone realise that reliable signal is not a gimmick or a new damanded "every body wants" feature on a handset but very important basic requirement on every handset.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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2: Seeker Bronze

I've just had my v3 explode on me and it was plugged into a UPS which cleans the power so it can't be blamed on mains power surges.

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11: Established Silver

Hi

 

If you don't have a respnse here,  tag a comment on my main thread on this subject.

 

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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2: Seeker Bronze

My V3 from mid 2015 blew up last night. Nothing plugged into the passthrough power, it had error lights on the front, I unplugged, plugged back in and BANG! Visible electrical arcing in the device and smoke coming out of it. It now rattles internally. It was plugged into a UPS device so clean power. In going it blew house RCD breakers and a 13A fuse in the UPS. Vodafone are replacing FoC and I have reported to Trading Standards.

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Moderator

@sc597

Sorry to hear this has happened. 

I've sent you a private message with details on how to get in touch with our team directly so we can order you a replacement Sure Signal. 

 

 

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