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Vodafone Sure Signal

Sure Signal just exploded!

11: Established

This is why it is important to contact the BBC..

 

 PLEASE DO SO IF NOT DONE SO ALREADY..

 

It takes less than 5 minutes and your time will not be wasted...

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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3: Seeker

Don't hold your breath - replied twice to Vodafone private message over a week ago, no response!

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Moderator

@pjeffe9172 @jetsetcarwash @uk_martin_smith I've sent you all an alternative way of contacting our team via private message.

 

 

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4: Newbie

Hi

 

Was just checking up on SureSignal's as moving to a new house with very poor coverage on Vodafone (to be fair other networks not that much better at the same location).  With Vodafone it's only 2G by a window at the top of the house if I'm lucky!

 

Given the cost to buy a SureSignal and that there seems to be a safetly/reliability issue I think my best option is to leave Vodafone and go with EE who support Wi-Fi calling on more phones, including the one I already have (Nexus 6P), even if it costs me £30.00 of my remaining contract (would be leaving 2 months early), Wi-Fi calling may be better as it can be used anywhere with Wi-Fi, not just at home with a SureSignal that by the sounds of it could go pop, and avoids plugging in another device.  I will have fast broadband at the house.

 

Vodafone, despite their bold claims of network investment, seem to be falling behind.

 

 

 

 

 

 

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11: Established

I think it is time that pressure is put on Vodafone to open up WiFi calling to the masses and not use it as a method to sell someone a new phone or tie them into a new contract.

 

This feels like Vodafone are holding people to ransom to upgrade and take out suitable contracts when this has been available for a long time now on various handsets and simply needs switching on.

 

It appears that Vodafone are using the fact that people need a working signal as a way to induce sales of handsets and contracts when they in reality should be offering every possible means to use the devices they own.

 

I have an older S5 which I am very happy with, I do not want to upgrade as I do not need to and the reviews on the S6 and S7 are not great compared to the S5 which seems to have better integrity to water ingress.

 

But in order to maintain signal, I have to pay for and run a SureSignal unit with its associated issues.

 

When will Vodafone realise that reliable signal is not a gimmick or a new damanded "every body wants" feature on a handset but very important basic requirement on every handset.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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4: Newbie

I've just had my v3 explode on me and it was plugged into a UPS which cleans the power so it can't be blamed on mains power surges.

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11: Established

Hi

 

If you don't have a respnse here,  tag a comment on my main thread on this subject.

 

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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4: Newbie

My V3 from mid 2015 blew up last night. Nothing plugged into the passthrough power, it had error lights on the front, I unplugged, plugged back in and BANG! Visible electrical arcing in the device and smoke coming out of it. It now rattles internally. It was plugged into a UPS device so clean power. In going it blew house RCD breakers and a 13A fuse in the UPS. Vodafone are replacing FoC and I have reported to Trading Standards.

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Moderator

@sc597

Sorry to hear this has happened. 

I've sent you a private message with details on how to get in touch with our team directly so we can order you a replacement Sure Signal. 

 

 

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2: Seeker

Hi,

Last night I had a very distressing evening when my Sure signal exploded. I was just about to get up to turn the lamp off when there was a bright orange flash and a very loud bang followed by the tripping of all of my electrics. The device as well as exploding and split open actually detached itself from the socket with the force and cracked down the front. Had I been turning the lamp off at that point I would have received the full brunt of the blast. Living alone with a sick disabled child I was really quite distressed.

I think I am more upset that this has been going on for so long and Vodafone have not acted and recalled the product. What are they waiting for someone to sustain injuries or the house to burn down first?? Has this been in the afternoon tmy daughter could have been sat playing with her dolls house which is in front of the socked.

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2: Seeker

Hi, Just wanted to add to the forum that my Sure Signal exploded at the weekend. I am so lucky if I had got up to go to bed 30 sec earlier I would have got the full brunt of the blast. As I stood up I saw a bright orange flash followed by a very loud bang. It was so powerful it actually blew the sure signal apart and the back of it away from the socket. It appears black inside. It is only since I have googled it I have found this forum and realised there was a problem with them, why have Vodafone not recalled these??? are we waiting for someone to be seriously injured first??? Totally unacceptable. 

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11: Established

Hi

 

Please post pictures of the damage to your unit,  especially as you say it has blown the back off.

 

This is important in that Vodafone are claiming that the product failure as safe in the nothing from the inside ends up outside and your experience contradicts this claim.

 

Please contact Trading Standards and do not let this unit out of your possession for the time being.

 

Kind Regards 

 

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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Moderator

@kazwal

 

It's disappointing to hear about this and we're glad to hear your okay.

 

I've sent you a private message with details on how to get in touch.

 

Once received, a member of the team will be in touch to help.

 

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11: Established

@kazwal

 

Please post pictures of your unit..

 

@Becca_p

 

Although you've offered sympathy to this customer it is a shame that for over three years Vodafone have refused to take any further action on this device and it's failures which is beyond contempt.

 

These devices have been reported exploding since 2013 yet still continue to supply them and refuse to resolve this issue.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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2: Seeker

I have emailed Watchdog, will contact trading standards later. Thank you for the info.

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2: Seeker

I have now contacted Trading standards, looks like they are not going to act on it. I contacted Watchdog but not had so much as an acknowlegdement. 

Not going to hold my breath

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4: Newbie

I contacted my Trading Standards (Hertfordshire) and they asked me to send them the faulty device., which I have done. Do Trading Standards talk to each other across the country or are they all independent?

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Moderator

@kazwal

We'll certainly look into this. 

Have you emailed our team, as advised @Becca_P?

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11: Established

@sc597

@kazwal

 

Can you drop me a pm with your contact details. Please ensure you both take photos of external damage.

 

I am working directly with West Berkshire Trading Standards who are Vodafone's local authority who have an open investigation into these and collecting details of failures.

 

Thanks

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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1: Seeker

Having had a sure signal box for 2 years it exploded this morning.   Load bang, smoke and when I quickly unplugged the unit, it was very hot.   I opened it up and there's evidence of smoke damage and burnt components.  I have taken photos as evidence.

I see that there are many cases of this happening and having sold consumer electronics in the past for over 10 years, I know this kind of failure presents a REAL risk of fire.

Why have Vodafone not done a product recall on these units?  Are they still supplying the same product and if I accept an replacement, will it explode again?

I have informed Watchdog about my experience and attached the pictures of the burnt components and smoke damage.  So, I would like some answers Vodafone:

1.  Having had numerous cases of exploding boxes brought to your attention, why have you not informed customers of this fault knowing it could be a fire risk? 

2. Have you made upgrades to the current sure signal products so you can guarantee this will not happen again?

I wait your reply...

 

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