Sure Signal lights are on but no signal

[Dion]

Hi,

My Sure Signal has stopped working, all the lights are on but no phone signal. It did come back for a day but now has not worked for about a week, this is on all phones registered to the unit.

Iv'e done all the deregister - reregister stuff and also resets and everything else suggested but it's still the same.

Any ideas?

It's never worked well and always dropped calls when ever anyone phoned.

Thanks.

[Retired-Simon]

Hi Dion

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Simon