Sure Signal looks like it is working, but phone still has no signal

[Youngie]

I have had the Sure Signal V3 for 6 weeks now and most of that time was spent trying to configure the router so it would work. I have since bought a BT Home Hub 3 and the Sure Signal seems to have connected after and hour or so without any configuration of ports - hooray.

However, I am still not able to connect via my phone to the Sure Signal. It doesn't seem to recognise when I make a call or receive a call.

Weirdly, my sim card / Galaxy S3 now keeps playing up. I regularly lose connection to Vodafone from home as the signal is so poor, but now when I try and reconnect it tells me that my sim card is not registered on the Vodafone network. Then it will suddenly connects itself to the network, before dropping out again.

What am i doing wrong?.....

I have checked there is an active registration for my number and i have tried switching flight mode on and off. I read somewhere that i need to ensure 3g is enabled - how do i do that? Isn't that automatic.

Can anyone suggest a solution please?

[Retired-Lee]

Hi,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[Youngie]

Hi - here are the results :

Download = 6.31 Mbps

Upload = 0.35 Mbps

Ping 27ms

IP Address 81.154.150.78

Sure Signal Serial Number 40124250644

Traceroute Results :

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1   201 ms     1 ms     1 ms  api.home [192.168.1.254]
  2    19 ms    18 ms    19 ms  esr1.miltonkeynes3.broadband.bt.net [217.47.74.1
40]
  3    19 ms    19 ms    21 ms  217.47.74.125
  4    22 ms    21 ms    21 ms  213.1.69.106
  5    22 ms    23 ms    21 ms  31.55.164.241
  6    21 ms    21 ms    22 ms  31.55.164.109
  7    23 ms    22 ms    21 ms  acc2-10GigE-0-0-0-6.bm.21cn-ipp.bt.net [109.159.
248.210]
  8    26 ms    32 ms    29 ms  core1-te0-13-0-17.ilford.ukcore.bt.net [109.159.
248.172]
  9    26 ms    25 ms    26 ms  peer1-xe11-0-0.telehouse.ukcore.bt.net [109.159.
254.124]
 10    28 ms    31 ms    27 ms  LNDGW2.arcor-ip.net [195.66.224.124]
 11    28 ms    28 ms    27 ms  85.205.116.10
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[Youngie · Accepted solution]

Just tried deregistering the Sure Signal and re registering and it is all up and running now thanks.

[Ben_H]

Hi Youngie,

Glad to hear that! I'm sure it's all sorted now that it's re-synchronised but you are of course welcome to give my team a shout here if you get any hiccups in future.

Cheers, Ben