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@Mike-P - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
VSS Traceroute command
On a PC:
This will help us get the quickest possible resolution for you.
How on earth does Vodafone get away with the ABYSMAL 'technical support' it claims to provide? My VSS stopped working yesterday for no reason (have had numerous issues in the past with it but they (Vodafone) never listen!) and now, after THREE resets today, and almost 5 hours wasted in webchats and phone calls, jumping through endless hoops with so-called tech experts who kept assuring me that what they said would get it going again ... guess what... it is STILL not working. I have asked for a replacement. Do they listen? No. Just chanting the same garbage from the same scripts and not even bothering to listen to the answers to their inane questions. For the record. It's a version 3, and all I can now get -- after 2 and a half hours of it allegedly downloading the network configuration for the third time today... is a flashing red light plus two steady orange ones (instead of the white ones). My mobile is my livelihood (I have a business account with VF) so what the hell can I do??
This is hardly an answer. The person asked if any work was going on that might have produced this? I have the same problem (and therefore no mobile signal, which is seriously affecting my business). The 'tech' guy I spoke tothis evening tried to blame my internet provider, but piped down when I gave him the result of my speed test. 5 hours wasted today in total of webchat and phone calls and still nothing. What does it take for Vodafone to admit something is wrong and put it right?
Interestingly my Sure Signal miraculously came to life all on its own yesterday which makes you wonder if there was anything going on over the holiday weekend?