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22-05-2017 02:06 PM
Sure signal is failing to complete the connection sequence as of today. I have reset twice. Cannot access online account as the 2FA needs to receive a text message and as vodafone.co.uk appears to be down (we have not been able to reliably load Vodafone UK home page for >6 weeks now). Details below.
Many thanks in advance.
Red light steady; Globe light flashing slowly; no other light lit
Ping 42 ms
Download 2.90 mbps
Upload 0.35 mbps
IP: 87.113.136.22
Serial number 40140924800
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 12 ms 12 ms 11 ms dsldevice.lan [192.168.1.254]
2 54 ms 53 ms 53 ms lo0.central10.psb-bng04.plus.net [195.166.130.255]
3 56 ms 53 ms 53 ms 411.be8.psb-ir02.plus.net [84.93.253.127]
4 53 ms 54 ms 54 ms 195.99.125.142
5 55 ms 104 ms 54 ms 213.121.193.207
6 53 ms 55 ms 54 ms t2c3-et-8-1-0-0.uk-lon1.eu.bt.net [166.49.211.240]
7 55 ms 55 ms 54 ms 166-49-211-254.eu.bt.net [166.49.211.254]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
23-05-2017 02:02 PM
@Anonymous For your Sure Signal to work correctly you'll need a broadband connection with a minimum upload and download speed of 1Mbps.
I can see that your upload speed is currently 0.35Mbps - you'd need to contact your Internet Service Provider for further assistance with this.