31-05-2012 08:40 AM
I changed jobs and my Vodafone mobile number has changed. I added this to the Sure Signal on Monday but the mobile is still not picking up the 3G signal. I have rebooted the phone and the SS box several times and I went through the SS reset process last night but still no 3G signal on the phone. The phone is set to 2g and 3g in the settings, is that correct?
Can you reset the box for me as I have seen that you can do something remotely that can help?
Sure Signal Serial Number: 40111056301
What else should I try?
31-05-2012 07:23 PM
Sorry to appear impatient but how long does it take to get support? I am the only user of my sure signal but having no phone signal is having quite an impact as you can probably appreciate. My previous Vodafone phone, with the number that I used to register the device, worked fine but the new one doesn’t work at all.
01-06-2012 08:28 AM - edited 01-06-2012 08:28 AM
FelixDaHousecat is spot on here as we do work on a first come first serve basis with a 24hour SLA.
However, I have taken a look at your Sure Signal for you and can see that there has been a number of changes in regards to numbers on the Sure Signal.
Can you confirm that the number on the Sure Signal registered as the owner is the number that you are having trouble with?
Also please can you confirm if you are still having issues as I can see that there was a server connection last night that would have updated the access control list at our end for you?
In the meantime I have also re-synced the Sure Signal for you, please let me know if you are still having issues and with what handset you are using so I can get this looked into for you.
01-06-2012 03:06 PM
Thanks for the reply. I am not at home at the moment but it wasn't working this morning at 07:00.
Re changes - Yes, I have changed company and the number I orginally regsitered it with I no longer have.
I can confirm that the number it is now registered to is the number I want it to work with. The only way I could get this to work was to transfer ownership to a new account. Perhaps that was wrong?
I will check the service when I get home later.
02-06-2012 01:34 PM
Thanks for your post here. I can’t see any issues with the Sure Signal from outside. Can you try completely de-registering the Sure Signal and then re-registering with the new number?
Let me know if that works for you, if it doesn’t we may need to raise this for investigation.