Sure Signal not registering

[mattwbenson]

HI I am trying to register a sure signal but with no luck, serial number 40132101821.

Trace route results

tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1  

2     1 ms    <1 ms    <1 ms  10.55.200.32  

3     1 ms     1 ms     1 ms  10.55.201.81  

4     2 ms     1 ms     1 ms  10.55.201.205  

5     8 ms    11 ms    11 ms  lndgw2.arcor-ip.net [195.66.224.124]  

6     9 ms     8 ms     9 ms  85.205.116.2  

7     *        *        *     Request timed out.  

8     *        *        *     Request timed out.  

9     *        *        *     Request timed out.  

Lights currently and have been for 3 days Power on steady internet flashing slowly

ISP is KC Lightstream

Port forwarding enabled on Netgear router

sure signal reset and router rebooted

Could you take a look please?

Thanks

Matt

[Retired-Simon]

Hi mattwbenson

Thanks for your post.

Your traceroute looks fine and your IP is whitelisted.

Please could you post your speed and ping tests?

Thanks

Simon