Vodafone Sure Signal

[Lee]

Hi dauphin775,

Thanks for the update. Lights 1 and 2 solid means there is a possible ports issue.

I can see it connected to our server this morning and can only assume this is because you reset the device again.

Have you been through the troubleshooting at the start of this very thread?

I've performed a further resync for you. Please could you let me know what happens after you factory reset the box?

Cheers,

Lee

eForum Team

[dauphin775]

Hi Lee,

Yes, I've been through the troubleshooting so far as relevant.  Admittedly I have not changed the ports settings, as the S/S always worked out of the box with my router and network, and as I said has been satisfactory for the past year. 

I was not aware that it reconnected for a while earlier today, but then of course I am not checking 24/7.  Until I read your message I hadn't done a reset since yesterday or the day before.  Presumably it is constantly trying to establish a connection and once in a while it briefly succeeds.

After viewing your message I reset the S/S just now and it quickly came into full operation with lights 1,2 and 4 solid.  Light 4 came on around 10.30am.  I successfully made a test call using the S/S.  But by 10.34 Light 4 had gone out and of course I lost the signal bars on my phone.  Again the fact that it will work for short periods, especially after resetting, suggests to me that it's not a ports issue.

I can only suppose that the problem is somewhere down the line between my network and Vodafone; hence my original enquiry focussing on the pathping, traceroute, etc.

I'd be grateful for any more help as I have very little service without the S/S and it's the main reason I'm with Vodafone!

Thanks

[Lee]

Hi dauphin775,

I've sent an email to your registered eForum address. Please reply with the requested details and we'll be in touch as soon as we can.

Cheers,

Lee

eForum Team

[pawl1577]

Help!! My SureSignal is driving me nuts.

Bought it in 2009 and it's worked fine until a few months ago when we had several power cuts and problems with our cable modem.  Virgin have now, finally, changed the cable modem.  But still couldn't get light 2 to come on steady after all the resets and troubleshooting suggestions.

Eventually Vodafone did a resync and light 2 came on steady as did light 4, which then went out, came on, went out etc!

Done pathping but none the wiser, can someone translate and suggest if there is a problem here :-

 Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           BOM [192.168.1.4]                                                                                                    0/ 100 =  0%   |
  1    0ms      0/ 100 =  0%     0/ 100 =  0%  192.168.1.1                                                                                         0/ 100 =  0%   |
  2    ---     100/ 100 =100%   100/ 100 =100%  10.187.64.1                                                                                   0/ 100 =  0%   |
  3   12ms     0/ 100 =  0%     0/ 100 =  0%  newt-geam-1a-v15.network.virginmed  ia.net [195.188.231.66]        0/ 100 =  0%   |
  4   32ms     0/ 100 =  0%     0/ 100 =  0%  exe2-core-1a-pc111.network.virginm  edia.net [80.6.128.193]          0/ 100 =  0%   |
  5   14ms     0/ 100 =  0%     0/ 100 =  0%  glfd-bb-1a-ge-210-0.network.virgin  media.net [195.182.178.129]    0/ 100 =  0%   |
  6   16ms     0/ 100 =  0%     0/ 100 =  0%  glfd-bb-1b-ae0-0.network.virginmed ia.net [213.105.172.6]              0/ 100 =  0%   |

  7   17ms     0/ 100 =  0%     0/ 100 =  0%  glfd-tmr-1-ae5-0.network.virginmed ia.net [213.105.159.46]             0/ 100 =  0%   |

  8   16ms     0/ 100 =  0%     0/ 100 =  0%  tcl5-ic-1-as0-0.network.virginmedi a.net [62.253.185.78]                  0/ 100 =  0%   |
  9   33ms     0/ 100 =  0%     0/ 100 =  0%  LDNGW1.arcor-ip.net [195.66.224.20 9]                                             0/ 100 =  0%   |
 10   32ms     0/ 100 =  0%     0/ 100 =  0%  85.205.116.6                                                                                100/ 100 =100%   |
 11  ---     100/ 100 =100%     0/ 100 =  0%  BOM [0.0.0.0]

Trace complete.

Thanks

[James]

Hi pawl1577,

Thanks for getting us all of the information here.

From what I can see everything looks OK however so we can also check everything from our end I have sent you a quick email, please reply to the email with all of the requested information and one of the team will be able to assist you further.

James

If you have any comments on how I have handled your query, please complete our short feedback survey.

[pawl1577]

Hi James,

I've replied to the email.  Suresignal still not working at the moment.

[pawl1577]

Still not working, get fed up now!  And cold as we have to stand out the building to make any phone calls

How can I get this damn thing back up and running.

[Trev]

Hi.

I did send an email to you on the 14/11/2011 with a request to factory reset your VSS.

Did this work??

If not please reply back to my email and I'll be able to get in touch to order a replacement.

Trev

[rabbieb]

Hi,

I'm having much the same issues.

serial number is 21224050662. Device has registered okay enabling users to be added

Followed all the trouble shooting steps and path ping details below

Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Red>pathping 212.183.133.181

Tracing route to host212-183-133-181.uk.access.vodafone.net [212.183.133.181] over a maximum of 30 hops:   0  Red-PC.Home [192.168.0.7]   1  192.168.0.1   2  02de7d3e.bb.sky.com [2.222.125.62]   3     *        *        * Computing statistics for 50 seconds...             Source to Here   This Node/Link Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address   0                                           Red-PC.Home [192.168.0.7]                                 0/ 100 =  0%   |   1    1ms     0/ 100 =  0%     0/ 100 =  0%  192.168.0.1                                 0/ 100 =  0%   |   2   27ms     0/ 100 =  0%     0/ 100 =  0%  02de7d3e.bb.sky.com [2.222.125.62]

Trace complete.

C:\Users\Red> C:\Users\Red>

Trace seems to stop at sky router 2.222.125.62 do you think i need to call sky broadband?

Cheers

Rab

[rabbieb]

Now working with 1,2,4 lights on and orig admin iphone number working great......however BB Bold which has been added shows no sign of picking up the 3g signal. Tried the obvious battery out etc!

[Andy]

Hi Rab,

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Thanks

Andy

Moderator

[sami8090]

My sure signal stopped working. Followed the troubleshooting. Really getting fed up with SS. Bad enough you had to pay £50, and half the time it does not work. Pleas help! 

Thanks Sam

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>pathping 212.183.133.181

Tracing route to 212.183.133.181 over a maximum of 30 hops

  0  John-TOSH.home [192.168.1.78]

  1  api.home [192.168.1.254]

  2  217.32.95.122

  3  217.32.95.145

  4  213.1.69.74

  5  213.120.157.82

  6  213.120.157.178

  7  acc1.10GigE-9-3-0.mr.21cn-ipp.bt.net [109.159.250.102]

  8  core1-te0-5-0-1.ealing.ukcore.bt.net [109.159.250.20]

  9  peer1-xe0-0-0.telehouse.ukcore.bt.net [109.159.254.96]

 10  LNDGW2.arcor-ip.net [195.66.224.124]

 11  85.205.116.14

 12     *        *        *

Computing statistics for 275 seconds...

            Source to Here   This Node/Link

Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address

  0                                           John-TOSH.home [192.168.1.78]

                                0/ 100 =  0%   |

  1    1ms     0/ 100 =  0%     0/ 100 =  0%  api.home [192.168.1.254]

                                0/ 100 =  0%   |

  2   36ms     0/ 100 =  0%     0/ 100 =  0%  217.32.95.122

                                0/ 100 =  0%   |

  3  ---     100/ 100 =100%   100/ 100 =100%  217.32.95.145

                                0/ 100 =  0%   |

  4   44ms     0/ 100 =  0%     0/ 100 =  0%  213.1.69.74

                                0/ 100 =  0%   |

  5  ---     100/ 100 =100%   100/ 100 =100%  213.120.157.82

                                0/ 100 =  0%   |

  6  ---     100/ 100 =100%   100/ 100 =100%  213.120.157.178

                                0/ 100 =  0%   |

  7   46ms     0/ 100 =  0%     0/ 100 =  0%  acc1.10GigE-9-3-0.mr.21cn-ipp.bt.n

et [109.159.250.102]

                                0/ 100 =  0%   |

  8   51ms     0/ 100 =  0%     0/ 100 =  0%  core1-te0-5-0-1.ealing.ukcore.bt.n

et [109.159.250.20]

                                0/ 100 =  0%   |

  9   53ms     0/ 100 =  0%     0/ 100 =  0%  peer1-xe0-0-0.telehouse.ukcore.bt.

net [109.159.254.96]

                                0/ 100 =  0%   |

 10   54ms     0/ 100 =  0%     0/ 100 =  0%  LNDGW2.arcor-ip.net [195.66.224.12

4]

                              100/ 100 =100%   |

 11  ---     100/ 100 =100%     0/ 100 =  0%  85.205.116.14

Trace complete.

[sami8090]

seriral number:
21222705093

Sorry forgot to add 

[James]

Hi sami8090,

Thanks for your post here and I’m sorry to see that you are having issues with your Sure Signal.

I have taken a look at your traceroute and can see that there does look like there is an issue on your broadband line as there is a complete packet loss on hops 3,5 and 6 which will prevent the Sure Signal from creating a stable VPN connection and as such it won’t work.

The only thing that I can suggest at this time would be to contact your ISP (internet service provider) to advise them that there is a problem with packet loss and they will then be able to look into this for you.

James

[sami8090]

Thanks for the reply. 

SS working now...   

[ilough]

HI I'm having a problem ,been away since Monday when it was working and now  leds 1&2 on all the time but no led 4.

s/n 21230721090

Been through the reset procedure still come up as above .

Also is there a problem with the Cell site covering here  PH8 OBA as I have no coverage outside ?

Regrads

Ian Loughborough

[btr2]

Folks,

My SS has been fine since November. Stopped working about a fortnight ago. Although it did work for about an hour last night!

I have a solid power light and system light, so all should be well shouldn't it? I have performed a couple of factory resets - no difference.

I don't have another phone I can test the sim in - but then it worked for a bit last night so the phone should be fine.

I hope I have added all the info you'll need for a diagnosis.

Speedtest

Ping 15ms

Down 17.06 Mbps

Up 1.08 Mbps

Pingtest

Ping 17ms

Loss 0%

Jitter 1ms

Line Quality 'A'

Traceroute

tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    60 ms    99 ms    99 ms  O2wirelessbox.lan [192.168.1.254]
  2     *        *        *     Request timed out.
  3    18 ms    16 ms    16 ms  10.1.3.178
  4     *        *        *     Request timed out.
  5    17 ms    16 ms    21 ms  ethernet21-1.ar9.lon3.gblx.net [64.212.32.245]
  6    16 ms    16 ms    39 ms  ae5.scr3.LON3.gblx.net [67.17.72.22]
  7    29 ms    30 ms    28 ms  po1.ar3.HAM1.gblx.net [67.17.78.13]
  8    29 ms    31 ms    29 ms  64.213.33.210
  9    48 ms    46 ms    48 ms  85.205.116.2
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

pathping 212.183.133.181

Tracing route to 212.183.133.181 over a maximum of 30 hops

  0  Desktop.lan [192.168.1.72]
  1  O2wirelessbox.lan [192.168.1.254]
  2     *        *        *
Computing statistics for 25 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           Desktop.lan [192.168.1.72]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  O2wirelessbox.lan [192.168.1.254]


Trace complete.

IP

188.222.27.179

SS Serial

40113186213

Thanks in anticipation,

Ben

[DaveCD]

Hi sami8090

Thank you for keeping us updated, that is fantastic news.

Hi ilough

Thank you for your post

I can see you have connected with your Sure Signal since posting, if you are still experiencing difficulties please let me know and I will resync this for you.

I can see that there are known issues in the area and these can be seen on our Faults Board, if you subscribe to the thread you will be notified of any changes as they happen.

Hi btr2

Thank you for your post.

I can see that everything appears fine

I have resynched your device, please perform a factory reset and let me know how you get on.

Many Thanks

DaveCD

eForum Team

[btr2]

DaveCD,

Factory reset done.

After about 25 minutes, power light and system light on and steady.

But phone light doesn't come on when I make a call, and data not available on my phone.

Please advise.

Regards,

BTR2

[Dave]

Hi btr2,

We're happy to look into this further for you. I can see the Sure Signal connected last night, but I don't want to assume it's working based on your previous comments.

If you are still having issues, there are a few more things we can check.

 - What handset are you trying to connect with? Did anything change on this around the time the issue started, such as a new SIM card?

 - Do you know anyone else on Vodafone, such as a close friend or family, who would be able to pop round and try to connect to the Sure Signal?

 - What level of 3G do you usually see in the area? Does the handset display show this level of signal or full 3G when in range of the Sure Signal?

 - Does the issue persist if you set the handset to 3G only?

 - Does the issue persist if you switch off Wi-Fi?

 - Can you try leaving the Sure Signal coverage area and starting a call and connecting, then whilst maintaining the call moving into the Sure Signal coverage range and finally ending the call? Following this, does the phone allow a connection with the Sure Signal? If the signal level on the device indicated no Sure Signal connection before, does it show one now?

I'm confident we can get this sorted for you.

Dave