Sure Signal not working - Constant power light and first two lights on

[dws199]

Hi

I have this issue again where the device has stopped working and has a constant power light and first two lights on.  I believe this is due to my IP address changing and being blocked by Vodafone.  My details are as below.

Speed test
24.49 Mbps Download
9.00 Mbps Upload

External IP
165.120.20.50

Serial number 

40134906318

Tracert results

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 2 ms 1 ms 2 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 9 ms 8 ms 9 ms 31.55.187.176
5 9 ms 9 ms 8 ms core1-hu0-0-0-1.southbank.ukcore.bt.net [195.99.127.160]
6 9 ms 9 ms 10 ms peer1-et-10-1-0.telehouse.ukcore.bt.net [195.99.127.3]
7 12 ms 13 ms 13 ms lndgw2.arcor-ip.net [195.66.224.124]
8 11 ms 11 ms 11 ms 85.205.0.86
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Thanks

David

[Retired-Charles]

@dws199 - We've sent the request to get your IP address added to the whitelist, please allow 48 hours for this to be actioned.