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Solution

Sure Signal not working - Flashing internet only

dayvtee
2: Seeker
2: Seeker

‎11-10-2013 06:34 PM

This has happend before.

 

Would it be possible to reset the device on the Vodaphone side? I've tried to reset it to no avail.

 

Thx

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5 REPLIES 5

Retired-Lee
Moderator (Retired)
Moderator (Retired)

‎11-10-2013 06:35 PM

Hi,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.

 

Your Sure Signal serial number:

 

VSS Traceroute command

On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

LeeH

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dayvtee
2: Seeker
2: Seeker
In response to Retired-Lee

‎11-10-2013 06:43 PM

 

Speed test:  6.24

 

Ping:  40

 

External IP:  31.185.240.161

 

Sure Serial No: 40132338571

 

 

Thanks,

 

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dayvtee
2: Seeker
2: Seeker
In response to Retired-Lee

‎11-10-2013 06:44 PM

I am on a MAC

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dayvtee
2: Seeker
2: Seeker
In response to dayvtee

‎12-10-2013 10:41 AM

Hello, could I please get some help with this?

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Retired-Andy
Moderator (Retired)
Moderator (Retired)

‎13-10-2013 03:29 PM

Hi dayvtee,

 

If you’re seeing a flashing internet light together with a solid power light, it means the Sure Signal is being configured.

 

The process can take up to 6 hours to complete and will start again from scratch if it’s interrupted.

 

Everything looks fine with your speed test and ping test. Your IP address is on our whitelist, so no problems there either.

 

I’ve resynced your Sure Signal for you,

 

So that the resync completes, can you do a factory reset for me:-

 

  • Find the button on the base of the unit next to the Ethernet ports
  • Press and hold the button for approximately 30 seconds
  • Once the lights come back on, release the button
  • The Sure Signal will come online in around one hour

 

If this doesn’t fix things for you, can you provide a traceroute please?

 

To run a traceroute on your Mac, open Terminal (Applications, Utilities) and then type traceroute 212.183.133.177 and press enter.

 

Thanks,

 

Andrew

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