Sure Signal not working and still with Vodafone Support from few days but no resolution yet

[mahendra78]

Hi Could someone help or provide escalation email where this can be escalated to right people as I have Sure Signal which has stopped working and from 3 days I am with Vodafone Support every day spending time without any resolution yet. Now I am been advised that a reset is done (I did these many times before) and I have to wait for 4-6 hours if this doesn't work then no option for me but to go to someone else house to test this. Based on request from Support: 1) All the ports for this Sure Signal are now opened (set this up under DMZ on router). 2) Static IP assigned for device. 3) Have 50 MB download speed. 4) Have 10 MB upload speed. 5) latency is 8 ms. I need help on this urgently as this device was given to over come the signal issue and now this also is not working. Thanks, Mahendra

[Retired-Kay]

Hi mahendra78,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Kay