Sure Signal not working following a power cut. Any ideas please?

[tomshepherd50]

Hi, I came back from holiday to find that the power had been off at home. All devices back to normal apart from my sure signal that has a flashing power light and an solid orange phone light. I've tried restarting the router and the sure signal etc but no joy. There are no lights underneath where the ethernet cable is plugged in either. Any ideas as without it I have no signal in the home? Thanks

[Gemma]

Hi tomshepherd50, 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This'll help us get the quickest possible resolution for you.

Thanks,

Gemma

[tomshepherd50]

Thanks, I'll give that a go and come back to you